IT Business Intelligence Analyst

Please note that this position is contingent upon the successful award of a contract currently under bid.

Nisga'a CIOPS provides hands-on experienced services to civilian and DoD programs worldwide. Delivering highly skilled, cleared personnel who provide services on five continents for a portfolio of customers.

Summary:

The IT Business Intelligence Analyst will support strategic IT planning and performance optimization for the C5I Department Head. This role is responsible for delivering IT-based strategies that enhance organizational processes, workflows, and service delivery. The ideal candidate brings a comprehensive background in information systems and excels at leveraging data, tools, and lifecycle management principles to inform decision-making and drive measurable improvements.

This position is a temporary role with an initial duration of 3 months, with the possibility of extension.

Essential Job Functions:

• Serve as a direct advisor to the C5I Department Head, offering data-driven insights and recommendations to streamline IT processes and improve operational effectiveness.
• Apply business intelligence tools and data visualization platforms to generate actionable insights across IT operations and performance metrics.
• Lead initiatives related to application lifecycle management, from planning and deployment to maintenance and retirement, ensuring alignment with mission requirements and user needs.
• Design and improve workflows, procedures, and user experiences by evaluating current practices and identifying opportunities for automation and efficiency.
• Develop and maintain dashboards, reports, and knowledge bases to support strategic decision-making and promote transparency.
• Integrate customer relationship management (CRM) principles into IT service delivery strategies to enhance user engagement and satisfaction.
• Author technical documentation, job aids, and standard operating procedures that guide users and ensure consistent service delivery.
• Collaborate with cross-functional teams including cybersecurity, operations, and compliance to align business intelligence efforts with enterprise-wide goals.
• Support the adoption of knowledge management frameworks and ensure accessibility of up-to-date resources for C5I personnel.

Necessary Skills and Knowledge:

• Familiarity with CRM systems, knowledge management tools, and IT service management (ITSM) platforms such as ServiceNow.
• Excellent communication, documentation, and presentation skills.

Minimum Qualifications:

• Bachelor's degree in Information Systems, Data Analytics, Computer Science, or a related field (or equivalent practical experience).
• Minimum 5+ years of experience as a Business Intelligence Analyst, IT Strategist, or related role supporting information systems and enterprise IT environments.
• Active DoD Secret Clearance
• IAT (Information Assurance Technical) Level II Certification
  • Such as CySA+, GICSP, GSEC, Security+, CND, or SSCP
• Experience with data analysis, reporting, and visualization tools.
• Must be a U.S. Citizen.

Preferred Qualifications:

• Prior experience supporting U.S. Coast Guard (USCG), DoD, or DHS mission environments.
• Certifications such as ITIL v4, Certified Business Intelligence Professional (CBIP), or PMP.
• Familiarity with federal enterprise architecture, application portfolio management (APM), and digital transformation practices.

Pay and Benefits

The salary range for this position is $117,000 to $130,000 annually.

At Goldbelt, we value and reward our team's dedication and hard work. We provide a competitive base salary commensurate with your qualifications and experience. As an employee, you'll enjoy a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan with company matching, tax-deferred savings options, supplementary benefits, paid time off, and professional development opportunities.