Field Technician

Are you looking for a career with premium benefits and the potential for growth?

At IC Solutions, a subsidiary of TKC Holdings Inc., we've created something special, a better place to work and grow. Many employees start just expecting a paycheck but end up with a rewarding career. We provide exceptional training and a clear career path.

We now also offer DailyPay providing you immediate access to earned wages. Work Today, Get Paid Today!

We are proud to be a military and veteran friendly employer.

As a Field Technician, you will play a critical role in supporting long-term state and county contracts by installing and maintaining custom-configured network devices at correctional facilities. This position requires frequent travel within your assigned territory and hands-on work with inmate phone systems and related technology.

**Requires between 50-75% travel to correctional facilities**

• Travel regularly to correctional facilities within your assigned region.

• Conduct walk-throughs at each site to assess system needs and identify issues.

• Install, repair, and replace network equipment, including inmate phone systems and related components.

• Assemble and configure network hardware as part of new site installations.

• Perform advanced diagnostics to troubleshoot T-1, analog, and other network issues.

• Maintain strong working relationships with facility personnel.

• Document service calls, repairs, and installations accurately and thoroughly.

• Respond to service needs promptly and professionally.

• Adapt to changing business needs and support additional tasks as assigned.

• Associate's degree (A.A.) from a two-year college or technical school, or 6+ months of related experience/training, or equivalent combination of education and experience

• Working knowledge of T-1 and analog circuit repair

• Strong grasp of networking disciplines and the ability to perform detailed diagnostics

• Excellent verbal and written communication skills

• Ability to build rapport and work effectively with facility staff

• Willingness to travel extensively within the assigned territory

• Strong team player with a professional attitude

IC Solutions offers comprehensive benefits to all regular-full time employees:

• Medical w/prescription coverage
• Benefit Credit received when enrolled in a TKC medical plan, to help offset your benefit costs. Benefit Credit of $750 annually, will be divided evenly among your paychecks throughout the Plan Year.
• Dental
• Vision
• Basic Life and Basic Accidental Death and Dismemberment Insurance
• Voluntary benefits (i.e. short term, long term disability and many more) options may be selected to create the right package for you

IC Solutions also understands the importance of work life balance and planning for the future. To help with both of these, employees are eligible for paid time off and a Company Match for the 401(k) Retirement Savings Plan. We now also offer DailyPay providing you immediate access to earned wages.

We are proud to be an Equal Employment Employer. We maintain a drug-free workplace.

A copy of our Privacy Policy and CA Employee Privacy Notice can be found here: https://tkcholdings.com/privacy-policy-108