Director of Operations

NaphCare is hiring an experienced Director of Operations just like you to join our team at the Corporate Headquaters located in Birmingham Al.

NaphCare is a family owned, medical technology company that has been delivering high quality healthcare to correctional facilities across the nation for over 30 years. Come join our team of over 6000 employees and growing! NaphCare pays well, offers outstanding benefits, and has an incredibly engaged corporate support team to make sure you have what you need to be truly excellent at what you do.

NaphCare partners with correctional facilities to provide proactive, patient-focused healthcare. We recognize that we serve a unique and diverse patient population, and our onsite teams take pride in bringing excellence in care to a population in great need. Be part of a world-class team of professionals who are revolutionizing correctional healthcare as you use our cutting-edge resources, including our award-winning electronic operating system.

NaphCare has a partnership with NetCE that provides CEU/CME for our staff. NetCE uses a rigorous peer review process to ensure that all activities and content are up to date. This service streamlines continuing education for all NaphCare Employees to meet state specific requirements for maintaining licensing.

With NaphCare, you'll play a critical role in our continuing mission to be the leading provider of quality healthcare in the correctional industry. If you want a career that will make a difference, choose the company that is different.

We support your growth and internal promotion. Once hired, we encourage our employees to continue to seek opportunities for advancement and leadership.

Responsibilities for Director of Operations:

Provides operational and clinical oversight to 10-12 prison systems, community based hospitals and provider groupsUtilizes appropriate resources to resolve routine medical issues and performance improvement processes.
• Serves as a liaison for effective collaboration among multiple departments including contracting, claims, scheduling and medical records.
• Proactively takes action to solve problems and uses objectivity and insightfulness when approaching problems, meeting established goals, and taking responsibility for results and outcomes.
• Works closely with the EVP, SVP and AVP on operational issues that involve our clients and network facilities.
• Actively works to ensure contract compliance by NaphCare and conducts regular reviews of the Quality Control Plan.
• Coordinates and conducts regular site visits or teleconference calls
• Demonstrates professionalism by using objectivity, maintaining self-control when under pressure, maintaining a high degree of integrity, and promoting a positive work environment by setting an example.
• Builds productive working relationships with supervisors, security staff, healthcare staff, patients, vendors, and clients.
• Act as liaison between staff and the administration to ensure quality patient outcomes..
• Ability to work independently, multi-task, work under pressure, manage changing priorities and exercise a high degree of initiative, judgment, discretion, and decision-making to achieve organizational objectives.
• Must have excellent written, verbal, negotiating, and interpersonal skills; be customer-service oriented; have the ability to problem solve; be well-organized; and work independently with hospital executives in all negotiations

Qualifications for Director of Operations:

• RN required
• At least 5 years of healthcare related experience
• At least 3 years of managerial experience, multi-state management experience highly desirable
• Travel required 10 - 15%

We know you may have questions before applying. To speak to a recruiter directly, email your questions and/or resume to CorporateHR@naphcare.com with the position and location you're interested in.

Equal Opportunity Employer: disability/veteran