Customer Service Representative

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.

Company Profile

McKesson Corporation is a global leader in healthcare supply chain management solutions, retail pharmacy, community oncology and specialty care, and healthcare information solutions. McKesson partners with pharmaceutical manufacturers, providers, pharmacies, governments, and other organizations in healthcare to help provide the right medicines, medical products, and healthcare services to the right patients at the right time, safely and cost-effectively.

United by our I2CARE shared principles, our employees work every day to innovate and deliver opportunities that make our customers and partners more successful - all for the better health of patients. McKesson has been named a "Most Admired Company" in the healthcare wholesaler category by FORTUNE, a "Best Place to Work" by the Human Rights Campaign Foundation, and a topmilitary-friendly companyby Military Friendly. For more info, visitwww.mckesson.com.

We take pride in our culture of connection and believe in a workplace where everyone can be their full, authentic self. We welcome and encourage veterans, individuals with disabilities and others with diverse perspectives to join our growing team. Your unique perspective and experience are valuable assets that can translate into a rewarding career path with us.

Position Summary

Join Our Team as a Customer Service Representative at Health Mart Atlas!

Are you passionate about providing excellent customer service and thrive in a dynamic environment? Health Mart Atlas is seeking a dedicated Customer Service Representative to join our team! As the first point of contact for our valued members, you will play a crucial role in ensuring their needs are met with efficiency and professionalism.

Hours Of Operation: Monday through Friday 8:00am to 8:00pm Eastern.

Shifts are8 hours per day with work schedules determined by business needs and assigned during training.

Work From Home Position

Our Customer Service Representatives work from home but do have the option to work onsite. Our preferred candidates will live within 50 miles of the office in case of service outage. Team members come into the office each month for meetings, special events and additional specialized training as needed.

Key Responsibilities

Inbound Communication Management (60%)

• Respond to calls and emails from Health Mart Atlas pharmacies.

• Address Managed Care needs such as adjudication issues, payment research, contract solicitations, and reimbursement queries.

Outbound Follow-Ups (30%)

• Conduct outbound calls to resolve open issues.

• Return voicemails and participate in call campaigns to ensure customer satisfaction.

Cross-Functional Collaboration (10%)

• Work closely with other departments to communicate contract updates, industry news, and trends to our members.

Minimum Requirements

Typically requires 3+ years of related experience.

Education

High School Diploma or equivalent.

What We're Looking For

• Exceptional Communication Skills - Ability to articulate clearly and effectively with members/internal teams.

• Customer Service Excellence - Strong commitment to delivering prompt/accurate replies to customer inquiries.

• Time Management & Follow-Up - Skillful in managing multiple tasks, ensuring timely follow-up on open issues.

• Team Player - Ability to work seamlessly with cross-functional teams to enhance member experience.

Critical Skills

• Proficiency in the entire MS Office Suite - Excel, Word, Outlook, PowerPoint, Teams, etc.

• Detailed knowledge of systems - SAP, Verint, Cisco Finesse, Salesforce, Workday.

• Proven successful in managing competing priorities with strong organization and attention to detail.

• Advanced problem solving and root cause analysis.

Preferred Additional Skills

• Success in a work from home environment preferred.

• Previous call center experience preferred.

• Pharmacy Tech experience preferred.

Working Conditions

• Hybrid/remote work environment - Las Colinas, TX area.

• Must be authorized to work in the US unrestricted - This position is not eligible for sponsorship.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, pleaseclick here.

Our Base Pay Range for this position

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

Join us at McKesson!