Third-Party Vendor Management Analyst (Enterprise Fraud Services)

Location:

Qualified candidates must be able to report one of the listed office sites as needed, in a mobile (hybrid) capacity (Tiedeman, Ridge Lea, or Albany sites), if they are within footprint of those sites. Also eligible for remote if outside of footprint.

As a Third-Party Vendor Management Analyst for our Change & Issue Management Team, you will work cross functionally with our Fraud Solutions, Technology, Operations, and Line of Business (LOB) partner teams as we implement and operate best-in-class enterprise-wide fraud solutions. This role will be responsible for managing Enterprise Fraud Services (EFS) Owned Third-Party Vendor (TPM) Engagements, supporting non-EFS owned engagements, and providing support to our Implementation and Change Management functions as needed.

This position is accountable for the decisions, outcomes, and risks associated with outsourcing activities to a third-party and is responsible for managing third-party engagements in accordance with Key's TPM policy. The ideal candidate will be able to ensure appropriate controls are designed, implemented, and operating in a way that manages third-party inherent risk to a level within Key's risk appetite. Successful candidates will have a strong understanding of risk management practices, regulatory requirements, and an ability to effectively communicate across the enterprise.

Job Description

• Serves as a "trusted advisor" who develops and maintains strong relationships with both internal and external stakeholders (LOB partners, technology, compliance, vendors, risk, etc.) to lead and influence business decisions.
• Support the third-party risk management program through daily activities, including due diligence, risk assessment, and timely follow-up.
• Conduct third-party onboardings, process contract renewals, and terminations.
• Accountable for negotiating terms and conditions with third-party, and for obtaining all appropriate approvals.
• Responsible for engaging procurement and finance partners for third-party vendor selection processes, and for engaging subject matter experts (SMEs) to analyze potential risks of new business initiatives.
• Ensure that the required actions for managing third-party engagements are completed.
• Conduct periodic due diligence on existing vendors, engaging SMEs in providing the required documentation in a timely manner. Where needed, escalate requests that are not responded to timely.
• Performs risk and control assessments.
• Ensure all steps of the third-party risk management program are processed and documented correctly, and completely.
• Continuously monitor vendor risk and escalate concerns as needed.
• Ensure line of business needs (LOB) are being met via vendor review, due diligence, risk assessment, and ongoing monitoring processes.
• Provides support in responding to internal audit and external regulatory exam questions and documentation requests.
• Leads and recommends solutions for business critical operational or technology issues including with operational impact, root cause analysis, cross business impact, and arrival at solutions.
• Leads, identifies, and implements strategic improvements that generate significant measurable benefits across the enterprise (e.g., revenue, expense, client experience, etc.).
• Works autonomously and possesses depth and breadth of expertise to own and drive operational or operational support processes.
• Develop reporting and metrics to measure performance and effectiveness of operational processes; interpret findings from data mining processes; and effectively communicate data and recommendations to senior leadership.
• Demonstrate and maintain expertise of industry trends and practices in TPM, Fraud and Risk Management, Compliance, and Operations.
• Apply project management methodology to facilitate complex implementations, establishing timelines, and tracking ongoing projects to ensure successful delivery.
• Partner, communicate, and negotiate with stakeholder groups to ensure workload is effectively prioritized, planned, and tracked to completion.

Essential Job Functions

• Knowledge of third-party vendor management principles.
• Knowledge of project management life cycle.
• Lead and support communications.
• Identify and manage anticipated and persistent resistance.
• Consult and coach stakeholders.
• Define and measure success metrics and monitor progress of change.
• Understand the strategy, workflow, upstream/downstream impacts, and initiatives across Fraud Services.
• Understand industry best practices and trends.

Required Qualifications

• 3+ years of experience in a project role in the financial services industry, ideally in fraud.
• High school diploma; College degree and leadership experience preferred.
• Broad understanding across Fraud Operations.
• Knowledge of TPM and Project Management tools (GRC, SharePoint, Jira, Miro, Blueworks Live, Monday.com), and phase of project lifecycle.
• Strong attention to detail to identify risks and opportunities.
• Ability to independently lead based on broad industry experience.
• Experience with large-scale organizational third-party management.
• Ability to influence others and move toward a common vision or goal.
• Highly organized with strength in planning, strategy, and tactics.
• Problem solving and root-cause identification experience.
• Certified Third-Party Risk Professional Certification or Change Management Certification preferred.

Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment. As a result, this role may be mobile or home based, which means you may work either at a home office or in a Key facility to perform your job duties.

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $80,000 to $100,000 annually depending on job-related factors such as level of experience. Compensation for this role also includes eligibility for short-term incentive compensation and deferred incentive compensation subject to individual and company performance. Please click here for a list of benefits for which this position is eligible.

Please click here for a list of benefits for which this position is eligible.

Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment. As a result, this role may be Mobile or Home-based, which means you may work primarily either at a home office or in a Key facility to perform your job duties.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.

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