New 
CPAP Support Agent - Clearwater, FL
 Lincare Holdings | |
 United States, Florida, Clearwater | |
 May 09, 2025 | |
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This employee works directly with customers to improve sleep therapy compliance and improve outcomes.
* Uses company resources, policies, and procedures to provide complete and accurate data * uses appropriate technologies and follows processes in accordance with company standards to ensure patient, location, and physician contact is handled with accuracy and operational effectiveness JOB FUNCTIONS * Establishes customer contact by initiating outbound calls via dialer and receiving inbound return calls to facilitate compliance usage of PAP device * Assists customer through coaching of company's products by adequately assessing customer compliance, thoroughly explaining product benefits, and assisting with escalating communication to clinical staff as necessary * Resolves customer concerns by providing appropriate information regarding products and services * Records customer information and maintains database by obtaining, entering, and verifying required data * Ensures quality service by following and adhering to departmental and company policies, procedures, and standards * Provides customer follow up as required * Contributes to departmental objectives by accomplishing required contact and compliance results | |