RN Administrative Manager (House Supervisor) (24 hours/week) - Staffing Office (variable shifts)

Minimum Education
Bachelor's Degree Nursing required. (Required)
Master's Degree (Preferred)

Minimum Work Experience
5 years Nursing (Required)

Required Licenses and Certifications
Registered Nurse licensed in the District of Columbia (Required)

CPR-BLS (Required)

Functional Accountabilities
Patient Placement

• Work collaboratively Admissions/Bed Control team, unit nursing leadership, hospital physician attendings and residents to assign bed placements and minimize unnecessary patient transfers.

• Work with unit nursing leadership to facilitate early identification of discharges/transfers and guide Admissions/Bed Control personnel in prioritizing patient placement throughout the hospital as needed.

• Communicate with Washington area physicians and institutions as well as hospital departments to provide a smooth, caring and efficient process for patients and families.

Collaborate

• Work collaboratively with the medical and nursing teams to identify patients for discharge through contact with attendings and chief residents to facilitate discussion of case management of patients.

• Meet with attending physicians of services with special needs for patient placement to identify bed placement in advance of admission and prevent unnecessary delays at the time of admission.

• Work with Nurse Administrator On Call and unit managers for problem solving "high Census" situations thereby reducing delays in admissions and facilitate discharges as early as possible.

• Collaborate with unit managers, attending and resident physicians, Hospital Administrator On Call and Medical Attending On Call to resolve placement of patients and notification of appropriate resources for additional beds and staff if needed.

• Relates comfortably with people across all levels, functions, and departments. Acts with diplomacy and tact to build rapport building relationships to support operational efficiency.

Communication

• Utilize effective communication skills to coach, develop, and guide staff carrying out their roles as demonstrated by: (a) modeling positive communication styles for the staff to ensure best possible outcomes, and (b) demonstrating own personal communication style that reflects direct, open, professional, and responsible exchange of ideas.

• Communicate with unit and departmental leaders any concerns, problems and unusual events.

• Assist staff in understanding and implementing CN policies and Core Values as needed.

• Manages conflict; works out tough agreements and settles disputes equitably.

Problem Solving

• Analyze complex problem situations and utilize a variety of approaches to address issues and concerns.

• Accurately identify situations which require emergent or urgent responses and provide effective directions to staff in those situations; communicate issues to the appropriate level of leadership in the organization to ensure a coordinated approach to problem solving; utilize and assign staffing resources appropriately in difficult staffing situations.

• Asks the right questions to accurately analyze situations. Acquires data from multiple and diverse sources when solving problems. Uncovers root causes to difficult problems. Evaluates pros and cons, risks and benefits of different solution options.

Relationship Management

• Serve as a senior administrative officer in the absence of the executive staff and department heads on the off-shifts, weekends, and holidays.

• Serve as a front-line consumer advocate for all patients, families to reflect the CN commitment to customer service and satisfaction.

• Refer consumers to appropriate resources to maintain and/or promote positive consumer relations, respecting patient and family privacy through collaboration with the Department of Public Affairs & Marketing in the event of a known public emergency/event.

• Effectively utilize employee relations principles to resolve employee relation issues as well as interpreting employee relations policies.

• Resolve issues as they occur and collaborate with the service Director, Human Resources staff, Legal Services.

• Promote an environment which respects the unique contributions of staff.

Professional Practice/Research

• Participate in Shared Leadership.

• Contribute to CN Magnet Journey.

• Ensure nursing practice is based on evidence of best practice.

• Accountable to participate in the Division of Nursing's Performance Improvement process (division or unit level).

• Participate in community activities.

Organizational Accountabilities
Organizational Accountabilities (Staff)
Organizational Commitment/Identification

Teamwork/Communication

Performance Improvement/Problem-solving

Cost Management/Financial Responsibility

Safety