Service Desk Analyst (Onsite)

About the group:

Cognizant's Cloud, Infrastructure, and Security Services Practice (CIS), is all about accepting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to own the business in a secure environment.

EEO Statement & Accommodations

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. If you have a disability that requires a reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.

Job Tittle: L1 Service Desk Analyst (ONSITE)

Location: Mesa, AZ

Our ideal candidate speaks english and has excellent problem-solving skills. Has experience in Service desk, taking calls and handling users over voice, chat, email and self service tickets. Bi-lingual (english and spanish) will be an added advantage.

Responsibilities

* Adhere to Schedule, SLAs, Metrics and Industry standards

* Comply with company processes and Quality Standards

* Keep up to date with the latest features and updates in the computer systems and applications

* Application development or application support experience is an added advantage

Qualifications

Provide support, troubleshoot, and assist users with Computer and application issues Support over voice, email, chat and self-service tickets. Work with end-users to understand and solve their issues Work closely with other IT support teams and end-users to ensure system consistency and efficiency

* Must be proficient in English

* Proven work experience as a Service Desk Analyst or similar role

* Strong knowledge of Computer systems and applications

* Strong analytical and problem-solving skills

* Excellent communication and interpersonal skills

* Ability to work independently and in a team

Desired but not required

* Bachelor's degree in finance, Accounting, or a related field.

Bi-Lingual ( Spanish and English)

Applications will be accepted until May 20, 2025.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

Medical/Dental/Vision/Life Insurance. Paid holidays plus Paid Time Off. 401(k) plan and contributions. Long-term/Short-term Disability. Paid Parental Leave. Employee Stock Purchase Plan. Eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

Disclaimer: The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time.

Cognizant is an Equal Opportunity Employer M/F/D/V. Cognizant is committed to ensuring that all current and prospective associates are afforded equal opportunities and treatment and a work environment free of harassment.

Cognizant is recognized as a Military Friendly Employer and is a coalition member of the Veteran Jobs Mission. Our Cognizant Veterans Network Assists Veterans in building and growing a career at Cognizant that allows them to demonstrate the leadership, loyalty, integrity, and commitment to excellence instilled in them through participation in military service.