Learning Systems Business Analyst

General Job Description: The Learning Systems Business Analyst will serve as a resource to the Director of Training and ACCO employees by owning reporting and insights from our learning systems. This role will focus on working inside the LMS and related systems to create clear, actionable dashboards and reports that help stakeholders make informed, data-driven decisions about training and talent development.

The ideal candidate is highly skilled at extracting, combining, and visualizing learning data from multiple sources, with a strong eye for detail and business storytelling. They will be responsible for creating regular and ad hoc reports requested by stakeholders, ensuring that data is clear, actionable, and aligned with business needs. This individual should be comfortable working inside the LMS and related systems to deliver high-quality dashboards and insights that drive decision-making across the organization.

Approximately 40% of the role will also support LMS operations, including responding to service requests, maintaining system data integrity, and assisting a revenue-generating internal client with reporting needs.

Work Location and Schedule

This role follows a hybrid work schedule requiring employees to work four (4) days per week onsite at one of ACCO's primary offices, and one (1) day remote. Candidates must reside within a commutable distance of an ACCO primary office location (Los Angeles . Regular onsite presence is essential for success in this role.

• Own the end-to-end learning reporting and analytics process, ensuring data accuracy, consistency, and usability across platforms.
• Create regular and ad hoc reports based on stakeholder requests, translating learning data into clear, business-friendly formats.
• Develop and maintain dashboards in Smartsheet, PowerPoint, and LMS tools to visualize training engagement, course completions, and learning effectiveness.
• Extract, link, and combine datasets from the LMS and related systems to enhance reporting capabilities.
• Analyze trends in training participation and program outcomes to provide actionable insights to senior leadership and operational leaders.
• Establish and implement standardized reporting frameworks and best practices for learning analytics.
• Collaborate with cross-functional teams to align learning reporting with broader business and performance goals.
• Manage LMS operations, including processing service requests, managing tickets, performing routine system maintenance, and troubleshooting user issues.
• Ensure compliance with data governance policies and maintain data integrity within the LMS.
• Provide reporting and system support to a revenue-generating internal client as assigned.
• Identify opportunities for improving reporting processes, automation, and visualization methods.
• Act as a backup to the LMS Administrator for key system tasks as needed.

Position Requirements (Skills, Work Experience, Education, Certifications, Licenses, etc.):

• Proactivity / Initiative: Recognizes what needs to be done and accomplishes it in a manner appropriate for one's level/position and with minimal supervision.
• Perseverance: Shows the wherewithal to fight for difficult goals despite challenges and to bounce back from adversity.
• Insight: The ability to gather and make sense of information that suggests new possibilities.
• Engagement: Shows a knack for using emotion and logic to communicate a persuasive vision and connect with people.
• Teamwork: The ability to effectively work toward common goals with others by supporting, encouraging, and sharing information in an authentic and approachable manner.
• Big Picture: Understands and contributes to organizations' short- and long-term business strategy. On a personal level has independently developed a vision for short- and long-term career success.
• Motivation / Dedication: Commits to excellence in pursuing unselfish goals. Initiates action with collective goals takes responsibility and shows personal humility.
• Technical Curiosity / Willingness to Learn: Interest in seeking out new experiences, knowledge, and candid feedback; demonstrating an openness to learning and change.
• Problem-Solver: Ability to identify, analyze, and solve a problem in support of personal, group, department, or organizational objectives

Physical Requirements:

(The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• The employee may regularly lift and /or move up to 10 pounds, and occasionally lift and/or move up to 20 pounds.
• Specific vision abilities required by this job include Close vision and Distance vision.
• The auditory/hearing abilities required by the job include the ability to hear customers calling by telephone.
• While performing the duties of this Job, the employee is regularly required to sit for prolonged periods, stand; use hands to finger, handle, or feel; reach with hands and arms and talk or hear.
• The employee is regularly required to walk and sit.
• This individual must be a responsible person and regular attendance is required.

Travel: Up to 10% of the time to and from the primary office to regional and branch offices.

Compentive Wages:
$65,000 to $88,750 Annual Salary. Applicants please note that actual compensation is determined by several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, certifications, relevant education or training, and specific work location, among others. The offered wage or salary is only one aspect of an employee's total compensation.

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