ServiceNow Developer

LMI is seeking a skilled ServiceNow Developer to support our customer' configuration and development objectives. This is a fully remote position. A successful ServiceNow Developer will demonstrate competency in ServiceNow and understand the full implementation cycle of ServiceNow while upholding the highest standard of ethical behavior.

LMI is a consultancy dedicated to improving the business of government, drawing from deep expertise in advanced analytics, digital services, logistics, and management advisory services. Established as a private, not-for-profit organization in 1961, LMI is a trusted third party to federal civilian and defense agencies, free of commercial and political bias. We operate completely free of political and commercial bias, and we are entirely aligned with the goals of our clients. Our clients value our specialized services in logistics, intelligence, homeland security, health care, and energy and environment markets. We believe government can make a difference, and we seek talented, hardworking people who share that conviction. We offer a generous compensation package with excellent benefits that start the first day of employment. Business casual dress, flex time, and tuition reimbursement are a few of our many work-life benefits available to our employees.

Responsibilities:

Develop the full implementation life cycle to support the deployment of ServiceNow modules into complex client environments
• Translate business requirements into ServiceNow Performance Analytics solutions and actionable insights.
• Configure time series analysis, thresholds, and forecasting in Performance Analytics.
• Optimize system performance and ensuring PA solutions are scalable and efficient.
• Configure security and access control related to Performance Analytics dashboards.
• Coordinate with client stakeholders to understand the mission needs of the client and develop those requirements in ServiceNow
• Implement ServiceNow modules for multiple customers.
• Implement configurations and customizations for multiple customers.
• Create and manage business rules, UI actions, workflows, reports, dashboards, and user portals.

Required Experience

• At least 5 years of demonstrated experience in development, implementation and deployment of ServiceNow modules using Agile DevSecOps techniques in a client environment
• Strong expertise in ServiceNow Performance Analytics (PA), including configuring indicators, breakdowns, widgets, and dashboards.
• Experience in designing and implementing data collection jobs, formula indicators, and automated trend analysis.
• Experience creating and optimizing Performance Analytics scorecards to track KPIs and business objectives.
• Hands-on experience with ServiceNow reporting, data visualization, and analytics leveraging the Performance Analytics module
• Knowledge of ServiceNow data structures and how PA integrates with other modules (e.g., GRC, ITSM, CSM, HRSD).
• Experience in Scripting (JavaScript, Glide API, or Business Rules) to enhance PA functionality.
• Ability to obtain and maintain a public trust/background investigation.
• Undergraduate degree required. Degree in engineering, finance, economics, operations research, mathematics, or a related discipline preferred.

Desired Experience

• Demonstrated experience implement ServiceNow modules to clients in the US Federal Government

Desired Certifications

• ServiceNow Certified System Administrator
• ITIL

Target Salary Range- $99,161.74 - $171,168.42

Disclaimer:

The salary range displayed represents the typical salary range for this position and is not a guarantee of compensation. Individual salaries are determined by various factors including, but not limited to location, internal equity, business considerations, client contract requirements, and candidate qualifications, such as education, experience, skills, and security clearances.

LMI is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.