Call Center Representative (Remote)

Join Our Team as a Call Center Representative - Make an Impact from Portland, OR!

Are you a problem-solver with a knack for delivering top-notch customer service? If you're ready to take your career to the next level, we have the perfect opportunity for you. We are hiring a Call Center Representative in Portland, OR. Step into a role where your quick thinking and communication skills make a difference every single day!

Position Details:

Location: Portland, OR (Remote, but must live within 1-hour drive of Portland Metro)

Pay Rate: $19.50 per hour

Schedule: 11:00 PM - 7:30 AM (must be available any day; schedule varies)

Employment Type: Temp to Hire

Key Responsibilities:

• Act as the liaison between store locations and the alarm company, handling real-time emergencies with precision and calmness.
• Manage customer data input accurately and efficiently.
• Receive and handle telephone calls and emails from customers, addressing inquiries and resolving issues promptly.
• Ensure first-contact resolution for all customer concerns while maintaining call center metrics.
• Input accurate customer data into the customer relationship database while managing live calls.
• Communicate with various company divisions to resolve escalated issues and maintain seamless operations.
• Keep supervisors informed of any trends or concerns reported by customers.

Employee Benefits:

We value our team members and provide weekly pay, medical insurance, dental insurance, vision insurance, life insurance, 401k, short-term disability, employee discounts, referral bonus potential, career advancement opportunities, and more!

Qualifications:

• Experience in logistics.
• Hard-wired internet connection for reliable connectivity.
• Fluent in English with strong communication skills.
• Exceptional problem-solving abilities and a customer-first attitude.
• Availability for training Monday through Friday, with flexibility to work weekends after training is complete.

Ready to Elevate Your Career? Apply Now!

If you are driven, attentive, and ready to be the voice of exceptional customer service, click Apply Now to start your application. Join a team where your commitment to excellence truly makes a difference!

After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play.

Staffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact your local branch. Staffmark is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.

All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.