IT Field Service Analyst

Herc Rentals
life insurance, parental leave, paid time off, sick time, tuition reimbursement, 401(k)
United States, Florida, Bonita Springs
27500 Riverview Center Boulevard (Show on map)
May 07, 2025
If you are currently an employee of Herc Rentals, please apply using this link: *Herc Employee Career Portal* Founded in 1965, Herc Rentals is one of the leading equipment rental suppliers in North America with 2024 total revenues reaching approximately $3.6 billion. Herc Rentals' parent company, known as Herc Holdings Inc., listed on the New York Stock Exchange on July 1, 2016, under the symbol "HRI." Herc Rentals serves customers through approximately 450+ locations and has about 7,600 employees in North America as of March 31, 2025. Job Purpose The FS Analyst is an IT generalist with knowledge of a myriad of IT systems and solutions. Knowledge of the WAN, LAN, Server, and Desktop architecture is expected. General knowledge of software systems, databases, client server architecture, and infrastructure management tools is also expected. An understanding of the current Infrastructure Services - Service Portfolio and processes is required. A solid background in user support and troubleshooting is critical as this position involves dealing with a large, and often changing, number of day to day issues which arise in supporting the information technology requirements of HercRentals branches and personnel. Along with this IT knowledge, it is imperative that the incumbent understands HercRental's business goals and management's objectives and priorities. The incumbent collaborates to develop methods and processes for supporting the large and diverse user community's technology needs within the constraints of the business requirements and the Infrastructure Services Portfolio of offerings. Good project/time management skills are essential to manage the response to the multitude of requests and issues, while working on longer range business needs in a rapidly changing technical environment. The ability to respond quickly when financial, manufacturing production, or maintenance systems are involved is important. What you will do... Act as communication conduit between Branch Managers staff, Infrastructure Services Delivery Team, and support Divisional IT Teams. Sole point of contact representing Infrastructure Field Services. Address and resolve IT concerns and needs of branch user community. Attend Branch/Department Staff meetings as needed to communicate our goals and address concerns. Responsible for carrying out overall branch IT infrastructure plan. Responsible for maintaining Service Level Agreement with the branch and for setting staff expectations. Attend Meetings as required by the local branch and management: For Example: Group conference calls, Infrastructure Change Management conference calls, Branch Change Management conference calls, Safety Meetings. Occasional travel (up to 25%) as required to field locations to attend face-to-face group meetings and project meetings. Oversee onsite IT contractor's activities at the branches. Works with the staff to develop improvements to the support processes. Provide business analysis and consulting functions for assessing user application requirement. Take responsibility when appropriate for technical leadership for projects that impact the local site Act as technical liaison for rollout of applications and technologies to local site Act as technical liaison with vendors who supply purchased products/services to verify compliance and stability at local site Overall coordination of local resources for project execution and facility support including Turnaround infrastructure. Process resolution issue tickets pertaining to branch field locations Requirements BA/BS in Computer Science or related field is preferable. Equivalent combination of experience,education and training will be considered 10+ years IT experience related to IT Infrastructure support services Must have a general understanding of all product and service needs (switches, routers, patchpanels, cabling, and data ports), and must maintain knowledge of changing technologies Experience working with both long-haul and local exchange carriers providing networkservices (data, voice, internet, and wireless) Experience implementing and tracking service level or metrics reporting Experience developing processes and implementing policies and procedures Ability to work on projects that range in size, complexity and duration Project management experience Strong Communications skills: Written, Oral and through Presentation materials Working knowledge of ITIL (IT Infrastructure Library) and ITSM (IT Service Management) Experience with IT Supplier Relationships Knowledge of supplier relationships and tactical plan implementation Demonstrated proficiency with MS Office Software suite of products Skills Req #: 62725 Pay Range: Based on Qualifications Please be advised that the actual salary offered for any position is subject to the company's sole discretion and may be influenced by various factors, including but not limited to the candidate's qualifications, experience, location, and overall fit for the role. Herc Rentals values its employees and provides excellent compensation and benefits packages which are not limited to the following. Keeping you healthy Medical, Dental, and Vision Coverage Life and disability insurance Flex spending and health savings accounts Virtual Health Visits 24 Hour Nurse Line Healthy Pregnancy Program Tobacco Cessation Program Weight Loss Program Building Your Financial Future 401(k) plan with company match Employee Stock Purchase Program Life & Work Harmony Paid Time Off (Holidays, Vacations, Sick Days) Paid parental leave. Military leave & support for those in the National Guard and Reserves Employee Assistance Program (EAP) Adoption Assistance Reimbursement Program Tuition Reimbursement Program Auto & Home Insurance Discounts Protecting You & Your Family Company Paid Life Insurance Supplemental Life Insurance Accidental Death & Dismemberment Insurance Company Paid Disability Insurance Supplemental Disability Insurance Group Legal Plan Critical Illness Insurance Accident Insurance Herc does not discriminate in employment based on the basis of race, creed, color, religion, sex, age, disability, national origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non-merit factors.