Customer Success Manager - Andover, MA

Mercury Computer Systems, with a proven track record within military defense electronics and telecommunications companies, is seeking a Customer Success Manager (our internal job title for this role is Sr. Principal Inside Sales Analyst). This person is responsible for maintaining a successful relationship with Mercury and our strategic customers. Customer satisfaction is a key component to Mercury's growth and the CSR is a fundamental contributor to the relationship with our valued customers.

The Customer Success team is assigned the responsibility of being a primary interface with one of Mercury's strategic Tier 1 prime contractors to the interworking's of Mercury Systems. The CSM works hand in hand with the Growth Account Manager for the Prime to form a team that represents both Mercury to the Prime and the Prime withing Mercury.

The Customer Success Manager will work in a fast-paced environment and is expected to work occasionally outside of traditional business hours to support critical events, programs, and shows. Travel to customer/partner meetings will also be required.

Job Summary

Mercury's Worldwide Sales Organization is designed to sustain the growth of Mercury. We have several functional teams that come together through communication and trust to sell Mercury technology successfully into the Aerospace and Defense Marketplace. Strategic Accounts focuses on our core customers, Product Line Sales focuses on each individual business unit acting as sales specialists, Business Development creates demand in the right areas early in areas we have high probability of winning, Channel Management integrates indirect sales into the mix without causing channel conflict and Capture keeps us aligned and on track to win. The Customer Success Manager is a critical component, and one could say the glue, of this highly efficient team.

The Customer Success Manager must manage many aspects of handling complex embedded computing design in and managing production programs. They promote teamwork and camaraderie amongst staff. They can communicate well and possess excellent interpersonal skill. The CRMs are positive and encouraging towards both our customers and Mercury co-workers.

Job Responsibilities:

Mercury Computer Systems, with a proven track record within military, telecom, & C4ISR companies, is seeking a Customer Success Manager located in New England or the Northern Virginia area. This person is responsible for maintaining a successful relationship with Mercury and our strategic customers. Customer satisfaction is a key component to Mercury's growth and the CSR is a fundamental contributor to the relationship with our valued customers.

Outward - Customer Facing

• Learn, maintain and become a student on how Mercury's major customers work and build strong relationships with customers (appropriate buyers, material managers, program people, etc.), understand forecast and buying process
• Frequent contact with supply chain personal at Mercury's strategic customers
• Direct involvement with the customers contracting process to include Purchase Orders and Subcontracts
• Asking pertinent questions when RFQs/requirements are received
• Follow-up on leads to qualify customers and programs as fits for Mercury's technology.
• Work independently to gather forecast information from customers

Inward - Mercury Facing

• Responsible for supporting the Strategic Account Sales team in preparing and delivering proposals to customers and assisting with the overall sales operations process.
• Prepare/monitor accurate and timely performance and activity reports for senior management.
• Work with Program Management and Sales Management and Mercury's Finance team on reporting needs
• Active participant in the development of new project proposals.
• Forecast bookings and design win information as required by the management team.
• Continuously improve Sales forecast data accuracy and extend MRP forecast as needed.
• Actively participate in weekly Forecast Calls

Required Qualification:

• Bachelor's degree in business, marketing or other related field
• Ideally10+ years of experience of sales and marketing experience in defense / military electronics
• Track record for managing opportunities from $500K - $30M
• Demonstrated success managing competing priorities
• Ability to navigate customer requests and provide impactful solutions
• Ability to gather and analyze data, provide trends, and provide business recommendations to key stakeholders
• Proficiency in Microsoft suite of products and Salesforce CRM system
• Ability to travel as needed
• Ability to obtain a government security clearance. Security clearances may only be granted to U.S. citizens.

Preferred Qualifications:

• Experience with federal government sales
• Strong negotiation skills and ability to collaborate with cross functional teams
• Excellent written and verbal communication skills
• Customer service orientated with ability to build strong customer relations

Job Location:

This position is hybrid and the candidate should be in a commutable distance to one of our offices in:

• Hudson, NH
• Andover, MA
• Chantilly, VA

Mercury Systems is a technology company that makes the world a safer, more secure place. We push processing power to the tactical edge, making the latest commercial technologies profoundly more accessible for today's most challenging aerospace and defense missions. From silicon to system scale, Mercury enables customers to accelerate innovation and turn data into decision superiority. Headquartered in Andover, Massachusetts, Mercury employs more than 2,300 people in 24 locations worldwide. To learn more, visit mrcy.com

Our Culture

We are committed to making Mercury a great place to work, no matter where our employees are located. We offer a casual and enjoyable atmosphere that allows employees to learn and grow. We help and care for one another and work as one to achieve results for us and for our customers. We value communication and transparency, and strive to foster two-way dialogue at all levels of the organization. We are committed to lifelong learning, offering comprehensive skills training and tuition reimbursement. Whether you're just starting out on your career journey or you are an experienced professional, it's important to us that you feel recognized and rewarded for your contributions.

To find out more about Why Mercury?, or visit the Mercury Community or find answers to general questions at Mercury FAQs

Mercury Systems is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, genetic information, creed, citizenship, disability, protected veteran or marital status.

As an equal opportunity employer, Mercury Systems is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact the number below for assistance.

(978) 256-1300

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