Customer Service Assistant

Job Summary:

As a Customer Account Assistant I, you will ensure that all jobs are expedited through to production in a timely fashion and provide additional support to Customer Account Managers to handle increased sales volume.

Essential Functions:

• Responsible for inputting job information into the AS400 with the involvement of the CSR.
• Will handle overflow calls to avoid customers going to voicemail.
• Provide coverage for CSR's during customer visits, press okay's and time away from the office.
• Learn all necessary department functions of prepress and finishing to expedite work through the departments.
• Take job specs from customers and route quote requests to the Estimating department.
• Work with the scheduling department to provide the necessary information for customer needs.
• Work with purchasing in advance to orders arriving to ensure stock availability and possible options.
• Preload jobs with scheduling at the request of the sales representative.
• Work with CSRs on variances in jobs can be billed in a timely manner.

Knowledge, Skills and Abilities

• Ability to handle multiple tasks and projects.
• Ability to remain organized and self-directed in a fast-paced environment.
• Ability to work in a team environment.
• Ability to interface with a variety of individuals or groups on a frequent basis.
• Ability to work with limited direction and supervision, while demonstrating good judgment and strict confidence.
• Ability to learn computer applications as necessary for the position.
• Must successfully complete any training or certification courses required to support or strengthen position.
• Ability to read, interpret and follow verbal and written instructions, work procedures and other related materials.
• Excellent verbal and written communication skills including strong customer service skills.
• Must communicate appropriate information accurately and clearly as needed.
• Demonstrated advanced proficiency with MS Word, Excel, Outlook and Windows based databases.

Minimum Requirements:

• High School Diploma or GED and one year customer service-related experience.