Senior Specialist, Customer Compliance

The Senior Specialist, Customer Compliance will be responsible for maintaining Customer Master Data into all ERP Systems to ensure consistency, accuracy and that we are meeting customer expectations. This position will also be responsible for processing credits and returns, reviewing Supplier Agreements, and identifying opportunities to improve efficiencies and determine root cause and corrective actions. They will interact with Customers, Sales Reps, Customer Service Representatives, and other internal departments.

• Maintains Customer Master Data into all ERP systems reviewing regularly to check for consistency & accuracy, identifying opportunities to improve efficiencies.
• Reviews and approves credits from Customer Service Representatives to ensure accuracy and processing including identifying opportunities for training, improvement and areas of concern and risk.
• Meets target KPI's to process customer data and credit turnaround times & identifies target areas to improve
• Monitors Outlook mailboxes and ensures all inquiries are responded to within 24 hours.
• Manage and review customer claims and ensure appropriate action including identifying root cause, corrective and preventative actions needed.
• Creates reports and dashboards that reflect business activity & support management decision making.
• Interface with plant personnel, warehouses, and credit department on credits, and warranty requests identifying areas of concern and determine root cause and corrective actions.
• Follows established procedures for returns, credits, and warranty requests and verifies documents for correctness, appropriateness, and accuracy identifying areas for improvement and efficiencies.
• Works with Channel Partners to coordinate on-line portals and Customer templates to ensure accurate transactions.
• Manages and reviews Supplier agreements to ensure they are accurately transferred into ERP systems, including identifying and assessing areas of risk and opportunities.
• Perform Periodic audits on procedures and processes to ensure compliance and identify areas of concern and determine root cause and the corrective and preventative actions needed.
• Coordinate with various departments to review compliance policies
• Learn the organization's products, services, and policies through various training programs.
• Lead employee training sessions on Credit, Warranty and CSCL processes.
• Create and maintain training documentation and SOP's identifying areas to improve efficiencies, recommending, implementing, and driving/measuring process improvements.
• Other duties as assigned.

• Focus on efficiency, accuracy, attention to detail
• Strong Organizational skills with the ability to adapt and successfully multi-task
• Current working knowledge of Excel and Outlook
• Excellent interpersonal and communication skills
• Genuine desire to service the customer
• Exhibits creativity and tenacity to drive through to effective solutions to data entry challenges
• Manage multiple projects and timelines with a sense of urgency
• Decision making skills
• Forms strong working relationships with the team
• Excellent verbal and written communication skills
• SAP knowledge a plus

Associate's degree (A. A.) or equivalent from two-year College or technical school; or related customer service experience and/or training; or equivalent combination of education and experience.

$23.00 - $27.00 + benefits

Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in incentive plans will be provided if an employee receives an offer of employment.