Human Resources & Talent Acquisition Generalist

We are Subway Headquarters! A dedicated team of professionals supporting thousands of franchisees around the globe.

Region: Miami, FL

Ready for a fresh, new career? Look no further because one of the world's most iconic brands can help you get there.

Why Join Us?

At Subway, "better" is baked into our DNA. We are a brand that believes in continued improvement ... in our lives, our businesses, and our planet. From the handshake that started our very first sandwich shop to earning our position as one of the world's leading restaurant brands, we've always embraced change and the path ahead. And today, we're making better living way easier.

Our purpose is about more than the food we serve in our restaurants. It's centered on fueling healthy businesses and healthier lives. It is one of the most exciting times to join the Subway team and contribute to our transformational journey.

About the Role:

The Human Resources Talent Acquisition Generalist plays a critical role in supporting the daily operations of both the HR and Recruitment functions. This position focuses on maintaining streamlined workflows, ensuring the accuracy of HR documentation, and upholding compliance with internal policies and labor regulations. It requires a detail-oriented, tech-savvy, and proactive professional with a strong grasp of HR and Talent Acquisition practices, excellent organizational skills, and the discretion to manage sensitive information.

A key contributor to a positive employee experience, this role also supports the HR operations through the effective use of technology. Proficiency in HRIS and Talent Acquisition systems-including digital document management and data reporting tools-is essential, as the role is instrumental in driving operational efficiency and supporting a data-informed HR function.

In addition to supporting all aspects of the recruitment process-such as facilitating intake calls, generating offers, and preparing onboarding materials-this position provides oversight to ensure the Talent Acquisition function operates smoothly and efficiently. This includes managing day-to-day recruitment activities as well as supporting large-scale hiring initiatives. The role is also responsible for overseeing the recruitment process end-to-end, including assigning tasks and managing the performance of Talent Partners.

Collaboration with regional colleagues and stakeholders is essential to align on recruitment strategies and execution. This role also plays a key part in identifying opportunities for process improvement and implementing changes to enhance the overall effectiveness of recruiting operations.

This role provides essential administrative and operational support to the HR Director, TA Director, and the broader HR team. This role is primarily focused on the execution of day-to-day HR and Recruitment functions, ensuring smooth operations, accurate documentation, and consistent employee support. The ideal candidate is detail-oriented, tech-savvy, and highly organized, with a strong understanding of HR processes and the ability to manage sensitive information with discretion. Oversees Recruiting to onboarding; inclusive of individual requisitions and scale up projects

Supports a bilingual work environment with fluency in English and Spanish. Ability to communicate effectively in both English and Spanish, including written and verbal interactions.

Functional / Regional Area: Global Marketing and Canada

Responsibilities include but are not limited to:

HUMAN RESOURCES

HR Administration & Documentation

• Maintain accurate and up-to-date employee records in HR systems (HRIS)
• Prepare HR-related documents, including contracts, letters, and reports
• Manage data entry and updates in HR platforms
• Support internal audits and ensure compliance with documentation standards

General Human Resources Support

• Assist with payroll data input by collecting and verifying employee and candidate data
• Support benefits administration for new hires, including enrollments, updates, and inquiries
• Ensure timely and accurate completion of HR and TA related tasks impacting Payroll & Benefits data
• Deliver training as required
• Facilitate local team building activities and events

Employee Support & Communication

• Serve as a resource for general HR-related inquiries
• Monitor the HR inbox and respond to employee questions in a timely manner
• Help communicate HR policies and procedures to employees
• Support the coordination of employee engagement programs and initiatives
• Assist in resolving routine employee issues or escalating them appropriately

Compliance & Policy Support

• Support and monitor adherence to company policies and labor regulations
• Assist with HR compliance initiatives and documentation
• Support the implementation and communication of policy updates
• Contribute to workplace health, safety, and other policy efforts

TALENT ACQUISITION

Recruitment and Onboarding Support

• Post job advertisements and coordinate interview scheduling
• Assign requisitions to recruiting partners and maintains oversight of requisition progress (interview scheduling, offer generation, onboarding preparation); ensure that SLAs are achieved.
• Facilitate & participate in intake calls and weekly recruiting update calls with HRBPs and Talent Acquisition partners. Provide insight of progress and ideas of how to recalibrate strategies to attract top talent. Escalates any recruiting challenges and recommendations to HRBPs in timely fashion.
• Maintain oversight to requisition reporting and provide updates regarding recruiting status and KPI achievement.
• Manage background checks and reference verification processes
• Prepare onboarding materials and set up new hire documentation.
• Partner with HRBPs to ensure for seamless transition to offer & onboarding processes. Facilitate New Employee Orientation on a regularly scheduled basis.
• Assist with orientation logistics and ensure a smooth onboarding experience

Qualifications:

• Bachelors degree in Business, Organizational Behavior, Human Resources, Psychology or another related field.
• Minimum two years experience progressive HR Experience within global company environment, including working knowledge of multiple Human Resources disciplines with a focus in recruitment, performance management and respective employment laws of region.
• Human Resources Certifications a plus, not required
• Self-Starter - Demonstrated strategic thinking and influencing skills.
• Track record of driving strong business results.
• Excellent written and oral communication and presentation skills required.
• High level of integrity & professionalism required.
• Enjoys working in a fast-paced environment.
• Serve as an approachable, highly trusted coach and advisor to employee and managers on all HR related topics. Previous experience in end to endend-to-end recruitment required.
• Strong Proficiency in all Microsoft Office applications required.
• In depth proficiency in working with HRIS/Applicant Tracking systems; i.e. Ceridian Dayforce a plus. Strong aptitude for systems and process management.
• Strong influential communication skills (verbal, written and presentation), with the ability to exert influence and meet commitments in a matrixed organization. Communicate effectively both orally and in writing.
• Strong interpersonal skills. Ability and confidence to interact with all levels of the organization.
• Anticipate risks and devise solutions in the moment. Comfort with ambiguity, frequent change, or unpredictability.
• Analytical, conceptual, and problem-solving skills to evaluate situations and apply knowledge to ask the right questions and identify appropriate solutions effectively and efficiently.
• Liaise with different stakeholder groups and align them toward common goals and outcomes.
• Take initiative and plan, organize, and schedule own work. Focus and process a high volume of detailed work under competing deadlines.
• Fluency in English and Spanish languages required.
• Ability and willingness to travel within the U.S. as required.

What do we Offer?

* Insurance Plans (Medical/Life)
* 401K
* Competitive Bonus
* Mobility Allowance
* Tuition Reimbursement
* Company Holidays
* Volunteering time
* And Many More.....

Actual pay is determined based on a number of job-related factors including skills, education, training, credentials, qualifications, scope and complexity of role responsibilities, geographic location, performance, and working conditions.

The Company is only considering applicants who are currently authorized to work in the country the position is based. AA/EOE/M/F/D/V

• Miami, FL, USA