New

Customer Service Representative

TEKsystems
$17.00 - $18.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Tennessee, Knoxville
May 06, 2025
Description Customer Service Representative Summary: Provide telephone and administrative coverage for the patient support functions related to the centralized business office for organization physician practices. Answer telephone calls and assists patients with billing inquiries and payments. * Understands Patient Accounts/Customer Service process including HIPAA policy regarding patient confidentiality guidelines. * Communicates effectively with patients/public, co-workers, physicians and or their offices, and other office personnel using verbal, nonverbal and written communication skills. * Handles inbound telephone inquiries regarding patient accounts in compliance with the CMG policies. * Recognizes situations, which necessitate supervision and guidance, seeks appropriate resources after complete review of issue when all resources are executed. * Demonstrates good judgment when handling financial discussions with patients, maintaining a professional and confidential environment. * Consults and works collaboratively with Supervisors, Co-workers, Managers, Department Director, and other office personnel, effectively performing assigned task timely and accurately. * Promotes positive public relations for the physician CBO and clinics adhering to desired behaviors. * Attends in services and other meetings as required to enhance professional growth and development. Successfully manage high volume inbound telephone calls and route accordingly. Receive and record changes in patient information. Presents financial assistance application or payment plan options as applicable to ensure timely resolution of account balance. Demonstrates promptness in reporting for and completing work-ensuring follow-through on assigned tasks. Demonstrates appropriate utilization of resources, i.e., equipment and supplies. Does not promote or participate in solicitation during working hours within the department. Collects payment of account balance and utilizes online banking application to post patient credit card phone payments. Assist with sorting and distributing mail for the CBO. Assist with AR related items and perform other duties as assigned or requested. Answers calls promptly and demonstrates a professional and positive demeanor to serve our patients as point of contact for the CBO. Pay and Benefits The pay range for this position is $17.00 - $18.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Knoxville,TN. Application Deadline This position is anticipated to close on May 9, 2025. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.