Implementation Specialist

TEKsystems
$35.00 - $45.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Texas, San Antonio
May 06, 2025
Description SCOPE: Harmonized Catalog & Pricing Implementation Advisor supports the rollout of the client's unified catalog and pricing structure as we move from a mix of decentralized systems to a modern, cloud-based platform (Provet). This role plays a key part in improving workflows across 200+ veterinary clinics by managing the hands-on implementation process-including mapping existing codes, training teams, explaining changes, and helping streamline day-to-day operations. You'll work closely with the Veterinary Leadership Team (VLT), implementation partners, and field teams to support adoption and troubleshoot issues. Success in this role means understanding how clinics operate, helping teams adjust, and ensuring the transition is clear, manageable, and well-supported. Reporting to the Manager, Pricing & Harmonized Catalog Advisor, this position is part of a cross-functional team focused on supporting care delivery, streamlining operations, and enhancing the experience for teams, clients, and pets. Job Responsibilities --Catalog & Pricing Implementation Develop a comprehensive understanding of the unified catalog and pricing structure from both veterinary and business perspective. Partner with clinics to assess their current catalog setup and guide them through the full migration to our unified catalog and pricing approach-including discovery, mapping, training, and post-launch hypercare support. Lead the catalog mapping process for services, products, and other relevant elements to align with the company standard. Act as a subject matter expert on catalog implementation, providing hands-on guidance and troubleshooting support as needed. Help clinic teams understand the benefits of the new catalog and pricing structure to drive adoption and buy-in, while offering practical, empathetic support that reflects the unique needs and realities of each clinic. --Cross-Functional Collaboration Work closely with the Veterinary Leadership Team, implementation partners, and support office teams to align on rollout timelines, priorities, and clinic readiness. Collaborate with the Veterinary Leadership Team and other stakeholders to co-develop role-specific training and onboarding materials for CSRs, technicians, and veterinarians-helping support adoption and streamline clinic workflows. Coordinate efforts across departments to ensure a consistent and scalable implementation process across the network. Share progress updates, field insights, and potential risks with project leads and key stakeholders to support informed decision-making. --Continuous Improvement Share lessons learned and field observations to improve playbooks, training tools, and other supporting resources. Support the ongoing evolution of the catalog and pricing approach by incorporating best practices and evaluating field-driven refinements in partnership with the Veterinary Leadership Team. Contribute to various initiatives, including but not limited to catalog governance, pricing updates, and other related projects. Skills Code mapping, change management, client support, Implementation, Project management, excel data entry, veterinary practice management software pms, veterinary, Support, Code Catalog Standardization, excel pivot tables, data analysis, Administration Top Skills Details Code mapping,change management,client support,Implementation,Project management,excel data entry,veterinary practice management software pms,veterinary,Support,Code Catalog Standardization,excel pivot tables Additional Skills & Qualifications Background, Experience and Qualifications Minimum 2+ years of experience in a veterinary environment, with a strong understanding of services, products, and billing workflows. Proficiency in one or more practice management systems (e.g., AVImark, Cornerstone, Pulse, Impromed). Strong communication skills, with the ability to build trust and rapport with diverse clinic teams. Proficient in Excel and Microsoft 365; comfortable working with spreadsheets, reports, and mapping files. Highly organized and detail-oriented, with strong time management skills and the ability to juggle multiple clinics at various stages of rollout. Adaptable, self-starter mindset with the ability to manage multiple initiatives in a fast-paced, high-growth environment. Genuine passion for veterinary medicine and improving the clinic experience for teams and clients alike. This is a remote position; however, travel may be required ~20-30% of the time, including visits to clinics and attendance at workshops held at our support office in San Antonio. Experience Level Intermediate Level Pay and Benefits The pay range for this position is $35.00 - $45.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on May 19, 2025. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.