|
Operations Specialist
Marketing / Lifecycle & Growth
This is a 12-month, full-time (40 hours/week), hybrid or on-site contract role located in Culver City, CA. Summary
We are seeking a detail-oriented, proactive Operations Specialist to support the execution of on-device communications and multi-channel messaging initiatives across a suite of digital services. In this role, you'll manage the end-to-end deployment of customer journeys that reach millions of users, partnering with marketing, product, engineering, and business stakeholders to drive acquisition and engagement. Your work will directly contribute to user awareness and the success of growth marketing programs within a fast-paced, highly collaborative environment. Our Ideal Candidate
5-8 years of experience in lifecycle marketing, CRM operations, or customer journey execution
Hands-on expertise with CRM/ESP platforms such as Salesforce Marketing Cloud, Braze, or Oracle Responsys
Strong analytical mindset with high attention to detail; SQL experience preferred
Demonstrates sound judgment, organization, and problem-solving skills in ambiguous or high-pressure situations
Comfortable managing multiple priorities with tight deadlines while maintaining quality standards
Excellent written and verbal communication skills, with the ability to work effectively across teams
A collaborative teammate who builds trust and thrives in a matrixed organization
Passionate about technology products and familiar with the broader digital services ecosystem
Self-starter who is intellectually curious, solutions-focused, and process-oriented
Job Description
In this role, you will develop and execute multi-channel customer notifications for marketing campaigns that drive growth and engagement. You'll translate strategy into scalable operational workflows, align cross-functional teams, and ensure flawless execution of campaigns. You'll oversee campaign QA, platform configuration, and performance optimization-using A/B testing and data insights to refine processes and maximize impact. Additionally, you'll help identify process improvements and build best-practice documentation to scale operations and elevate team performance. Education and Experience
Bachelor's degree in a relevant field (e.g., marketing, business, communications) or equivalent professional experience
Proven track record of CRM and lifecycle marketing operations
Experience in customer journey orchestration and campaign deployment at scale The pay for this W-2 position ranges from $70.00 - $73.00 per hour.
This position may be eligible for PTO, health and dental insurance, and/or 401(k) benefits upon meeting certain length of service and hours requirements. Mathys+Potestio values applicants of all backgrounds and experiences. We do not discriminate based on race, color, national or ethnic origin, ancestry, age, religion or religious creed, disability or handicap, sex or gender, gender identity and/or expression, sexual orientation, military or veteran status, genetic information, or any other characteristic protected under applicable federal, state, or local law.
#LI-AS1
|
Mathys-Potestio, LLC
dental insurance, 401(k)
May 06, 2025