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Account Executive - Sales & Service

North Carolina State University

$ 35,589 - $ 64,499

United States, North Carolina, Raleigh

May 05, 2025

Job Posting Information

Posting Number	PG194571SP
Internal Recruitment	No
Working Title	Account Executive - Sales & Service
Anticipated Hiring Range	Commensurate with experience
Work Schedule	Monday - Friday, 8:00 am - 5:00 pm; nights, weekends, and holidays as needed.
Job Location	Raleigh, NC
Department	Athletics
About the Department	The mission of the NC State University Department of Athletics is to prepare student-athletes to compete at the highest level and to inspire them to be leaders now and for the future by providing the best environment to achieve their athletic, academic, and personal aspirations as well as providing support for the professional development of our coaches and staff, all within the role of the greater institutional relationships to the University.
Essential Job Duties	The Account Executive - Sales and Service will report to the Manager of Services and Retention and will be responsible for the management of approximately 1500 accounts and delivering a high level of professionalism while building a personable relationship for tickets and annual donations. Responsibilities include, but are not limited to: Daily account management of approximately 1500 current ticket holders and donors. As directed by the Director of Ticket Sales & Services, responsible for selling tickets for football, men's and women's basketball, baseball, and other Olympic sports. Meet and exceed monthly and yearly renewal and sales goals. Coordinate and facilitate annual gifts to the Wolfpack Club in conjunction with season ticket packages. Responsible for making a minimum of 70 outbound calls per day. Generate new business through growth and upgrading of existing accounts as well as seeking our referrals from current account holders. Build strong relationships with assigned accounts through proactive outreach including, but not limited to phone calls, seat visits, emails, appointments, and handwritten notes. Assist in developing and executing customized service and touch point programs for accounts. Properly manage and document all contacts via Paciolan and Salesforce CRM, including resolving all customer complaints, inquiries, and requests in a timely manner. Process ticket orders and work with ticket operations staff to ensure proper procedures are met, including PCI standards. Work home athletic events, as assigned by Manager of Services and Retention. Readiness to be a steward of NC State Athletics in person at events and appointments.
Other Responsibilities	Other duties as assigned by the Director of Ticket Sales and Administration

Qualifications

Minimum Experience/Education	Bachelor's degree; or an equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.
Other Required Qualifications	Prior ticket sales experience. Genuine desire to help others and assist NC State Athletics in achieving department goals. Computer proficient (Microsoft Word, Excel, etc.) and detail oriented. Ability to be a team player and collaborate with other team members. High level of professionalism, with the ability to relate to all levels of staff, department leaders, and fans. Willingness to learn and adapt to new ideas presented by other department members. Ability to identify problems and develop potential solutions, as needed. Position requires non-traditional work hours, including nights, weekends, and holidays.
Preferred Qualifications	Experience using Paciolan ticketing systems and Salesforce CRM platform
Required License or Certification	N/A
Valid NC Driver's License required	No
Commercial Driver's License Required?	No

Recruitment Dates and Special Instructions

Job Open Date	05/05/2025
Earliest Close Date---- (Positions will be posted until 5:00 PM ET on this date. Positions remaining posted after this date are still accepting applications but may close at any time.)	05/12/2025
Notice to Applicants	Please note that the work history on your resume must also be included in your application.
Special Instructions	Please attach a resume, cover letter, and contact information for at least three professional references.

Position Details

Position Number	00108919
Position Type	SHRA
Position Classification Band Title	University Program Associate
Position Classification Band Level	Contributing
Position Classification Salary Range	$ 35,589 - $ 64,499
Salary Grade Equivalency	GN05
Alternate Option	If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.
Full Time Equivalent (FTE) (1.0 = 40 hours/week)	1.00
Appointment	12 Month Recurring
Mandatory Designation - Adverse Weather	Non Mandatory - Adverse Weather
Mandatory Designation - Emergency Events	Non Mandatory - Emergency Event
Time Limited Position	No
Time-Limited Appointment Length (if applicable)
Department Id	105002 - Athletics - Internal/External Operations
EEO	NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity. If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu. Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit. NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

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