Senior Client Partner Consultant, DentaQuest

Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry partners and government programs, Sun Life U.S. offers a portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop-loss insurance, and healthcare navigation. We have more than 6,400 employees and associates in our partner dental practices and operate nationwide.

Visit our website to discover how Sun Life is making life brighter for our customers, partners and communities.

DentaQuest manages dental and vision benefits for more than 33 million Americans. Our outcomes-based, cost-effective solutions are designed for Medicaid and CHIP, Medicare Advantage, small and large businesses, and individuals. With a focus on prevention and value, we aim to make quality care accessible to improve the oral health of all.

Location: Sun Life embraces a hybrid work model that balances in-office collaboration with the flexibility of virtual work.

The opportunity: The Senior Client Partner Consultant manages contract deliverables, including compliance reporting, financial reporting, and service-level performance reporting. Also, the role ensures effective coordination and communication of client requests to satisfy client expectations.

How you will contribute:

• Handles ongoing, effective communications and service to current clients via on-site meetings, conference calls, and day-to-day interaction.
• Provide primary support to leadership for administration of the client's program, and communicate information accurately and efficiently, to ensure that DQ is meeting and exceeding client expectations, and the terms of the RFR and contract.
• Proactively identify client expectations, communicate expectations to management and staff, and ensure expectations are delivered effectively. Proactively resolve issues and strengthen relationships at various professional levels within the client's organization.
• Handles coordination and serves as primary point of contact for client audits of programs to include coordination of documentation requests, meeting organization, and responding to auditor follow-up requests.
• Develop and maintain relationships with appropriate functional areas to ensure effective contract performance.
• Aid innovative business practices and process improvement opportunities for current and prospective clients (e.g., P4Q, QARR, ER Diversion).
• Monitor changes in regulations and fee schedules and communicate same to ensure compliance with state and federal guidelines.
• Perform functions that provide timely and accurate reporting to clients.
• Ensure Office Reference Manuals are kept up to date, corrective action plans are implemented, and client audits are organized effectively.
• Develops and submits IODs based on CMS, market- or client-specific program requirements.
• Manages the process for obtaining program requirements, documentation, support, and other special requests from clients, providers, and other organizations.
• Determination and implementation of performance and wage evaluations, performance improvement plans, disciplinary processes, and terminations for local staff, per company policy.
• Provides regular updates to senior management on internal and external issues affecting market performance.
• Represent the company at health fairs, conferences, and advisory meetings throughout the State.
• Other duties as assigned.
  

What you will bring with you:

• Bachelor's degree in business, Healthcare Administration (or related field), or equivalent, relevant work experience.
• Five years experience working with external clients/customers; proven track record of providing excellent service to internal and external customers.
• Two years experience in a supervisory role.
• Well-organized and exceptional organizational, written, and oral communication skills, particularly presentation skills.
• Knowledge of group benefits. Proven ability to provide consultative services to proactively meet customer needs, using management reports, offering training opportunities, and recommending innovative solutions.
• Ability to work independently and as part of a team.
• Proficient with general computer software including Microsoft Excel, Word, and Outlook.
• Proven problem-solving skills.
• Ability to make good judgment conclusions based on data available with minimal supervision.
• Ability to prioritize and organize multiple tasks with tight deadlines.
• Excellent customer service skills.
• Up to 50% local travel required
  

Salary: $78,100 - 117,200
At our company, we are committed to pay transparency and equity. The salary range for this role is competitive nationwide, and we strive to ensure that compensation is fair and equitable. Your actual base salary will be determined based on your unique skills, qualifications, experience, education, and geographic location. In addition to your base salary, this position is eligible for a discretionary annual incentive award based on your individual performance as well as the overall performance of the business. We are dedicated to creating a work environment where everyone is rewarded for their contributions.

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We are committed to fostering an inclusive environment where all employees feel they belong, are supported and empowered to thrive. We are dedicated to building teams with varied experiences, backgrounds, perspectives and ideas that benefit our colleagues, clients, and the communities where we operate. We encourage applications from qualified individuals from all backgrounds.

Life is brighter when you work at Sun Life

At Sun Life, we prioritize your well-being with comprehensive benefits, including generous vacation and sick time, market-leading paid family, parental and adoption leave, medical coverage, company paid life and AD&D insurance, disability programs and a partially paid sabbatical program. Plan for your future with our 401(k) employer match, stock purchase options and an employer-funded retirement account. Enjoy a flexible, inclusive and collaborative work environment that supports career growth. We're proud to be recognized in our communities as a top employer. Proudly Great Place to Work Certified in Canada and the U.S., we've also been recognized as a "Top 10" employer by the Boston Globe's "Top Places to Work" for two years in a row. Visit our website to learn more about our benefits and recognition within our communities.

We will make reasonable accommodations to the known physical or mental limitations of otherwise-qualified individuals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business. Please email thebrightside@sunlife.comto request an accommodation.

For applicants residing in California, please read our employee California Privacy Policy and Notice.

We do not require or administer lie detector tests as a condition of employment or continued employment.

Sun Life will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including applicable fair chance ordinances.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.