Partner Success Manager

If you're passionate about building a better future for individuals, communities, and our country-and you're committed to working hard to play your part in building that future-consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:

Job Description

About the Role:

The Partner Success Manager furthers WGU's mission of creating pathways to opportunity at scale by serving the talent management objectives of large and strategic organizations across the country in assigned student pipeline vertical. By positioning WGU as the premier partner of workforce development solutions, this position will ensure the objectives and evolving needs of existing and recently secured partnerships with Community Colleges are met while keenly focusing on account growth, support, and strategic expansion. Serving as the primary point of contact for day-to-day client support, this position maintains strong relationships with client stakeholders while driving growth of WGU's portfolio of workforce development solutions.

Location: This position requires you to live in Illinois or Missouri with the ability to travel up to 50%.

What You'll Do:

• Maintain and manage relationships with Community College partners to ensure long-term success.
• Prioritize customer experience, driving partner satisfaction and utilization of WGU's solutions.
• Focus on expanding existing accounts by identifying new opportunities for WGU products (degrees, short-form learning, apprenticeships) within the partner's structure.
• Client Success: Serve as the primary point of contact for existing partners, ensuring high levels of satisfaction and alignment with workforce development goals.
• Business Reviews: Support and contribute towards regular business reviews with partners to assess performance, gather feedback, and highlight opportunities for further growth and collaboration.
• Collaboration & Problem Solving: Partner with internal teams (e.g., Account Executives, Marketing, Operations) to ensure the successful delivery of solutions and resolve any partner issues.
• Data-Driven Insights: Track key account metrics, such as enrollment and use of WGU products, to provide actionable insights and improve outcomes for both WGU and the partner.

Knowledge, Skills, and Abilities You'll Need to be Successful:

• Experience in account management or client success, with a proven track record of account growth and renewals.
• Strong relationship management skills, with the ability to build trust and maintain long-term partnerships.
• Experience with contract renewals, upselling, and cross-selling in a B2B setting.
• Ability to identify client needs, present customized solutions, and negotiate favorable outcomes for both WGU and partners.
• Strong understanding of workforce development trends, training needs, and how education solutions can support organizational goals.
• Ability to quickly learn and articulate WGU's full range of educational offerings, including degree programs, short-form courses, career placement and apprenticeships.
• Initiative - Self-directed with a strong bias for action and results; displays keen interest in students and organization.
• Reliability - Accountable to self and others; does what it takes to get the job done; actions are consistent with words; follows through on commitments; exhibits exceptional integrity
• Strategic Thinking - can develop new ideas that will enhance partnership results, is future-oriented and assesses what will help/hinder achieving goals; focuses on what is important.
• Earns Trust - is exceptional and persuasive using communication skills, oral and written, delivers on commitments
• Negotiation - can negotiate and influence skillfully and professionally while maintaining relationships.
• Attitude - Displays commitment to the organization and to personal growth; self-motivated and able to motivate and inspire others; asserts self appropriately to champion ideas; tells the truth in a direct and constructive manner.
• Adaptability - Manages behaviors and communication style to meet the needs of a wide range of situations; tackles obstacles appropriately; is comfortable with ambiguity.
• Student Focus - the ability to keep the student at the center of what we do, and why we do it. Exhibits passion about improving the educational experiences of our students by creating lasting partnerships with employers, community colleges, school districts, and the community.
• Problem Solving - Investigates appropriate resources and involves partners when appropriate and is future-oriented. Assesses what will help or hinder achieving goals. Focuses on what is important.
• Interpersonal Skills - Deals with others in a considerate, respectful, and unbiased manner. Approaches conflict proactively. Solicits and shares feedback openly. Listens with empathy and maintains composure.
• Accuracy - Draws on facts collected from a broad knowledge of WGU's goals and processes.

Minimum Requirements:

• Bachelor's degree in business administration, management, marketing or related field.
• 4-6 years of experience in partnership management with a record of high performance in solution selling.
• Knowledge and use of Salesforce and Microsoft Office Suite.
• Ability to travel up to 50%.

Preferred Requirements:

• Experience working with Community Colleges
• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
• Ability to travel independently by car, train, transit, and plane.

Why Join WGU?

• You will be part of a growing, diverse, inclusive workforce, committed to creating pathways to a better life for our students by expanding access to education for everyone.
• We provide comprehensive dental, vision, and medical benefits, with paid time off, parental leave, and inclusive family forming benefits.
• We offer generous retirement and HSA company contributions.
• You will also have opportunity for continuous learning! Employees and their families receive discounted undergraduate and graduate WGU tuition.

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Position & Application Details

How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive.

Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu.

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.