Care Team Manager - Old Town Clinic (Downtown Portland)

Thank you for your interest in career opportunities at Central City Concern!

Since 1979, the Portland Community has trusted Central City Concern (CCC) to help people create meaningful, long-term change. Every year, we serve more than 13,000 people experiencing, or at risk-of, homelessness with affordable and supportive housing, person-centered health care, addiction recovery and employment assistance. By providing health care, housing and jobs, CCC is ending homelessness in Portland and helping people achieve their highest potential.

Now Hiring: Join Central City Concern's Primary Care Team as a Care Team Manager (Old Town Clinic)

*Compensation: $53,913 - $75,000 (Annually)

*Final rate of pay determined by a combination of years of relevant experience (as they pertain to the Minimum Qualifications of the Care Team Manager position + internal equity review)

Location: Central City Concern - Old Town Clinic (OTC; 727 W. Burnside Street, Portland 97209)

Schedule: Variable (Monday - Friday)

MINIMUM QUALIFICATIONS (REQUIREMENTS)

1. Required: One (1) year of experience in community health OR primary care AND one (1) year of lead or supervisory experience.
2. Required: Must be able to proficiently use the following computer programs: Microsoft Outlook, Word and Excel; Centricity is desirable.

PREFERRED QUALIFICATIONS (GREAT TO HAVE, BUT NOT REQUIRED)

1. Preferred: Bachelor's degree (or higher) in health or social services-related field of study.
2. Preferred: Bilingual in Spanish.

SUMMARY:

This position will work as a member of a multi-disciplinary team in Health Services to deliver comprehensive, person-centered, integrated services to the community. The Care Team Manager (CTM) is a leader of the patient-centered care team, who supervises support staff and helps facilitate clinical services within each care team. The CTM is responsible for delegation and supervision of the work of the primary care home, ensuring care that is accountable, comprehensive, proactive, well-coordinated and patient-centered, addressing medical, mental health, addiction, and behavior needs.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

General

1. Work as a member of multi-disciplinary team to deliver comprehensive, client centered and trauma informed integrated services.
2. Actively participate in the integration of services at assigned Health Services location and identify new opportunities to improve collaboration between and within service and care teams while carefully following information-sharing guidelines.
3. Proactively identify opportunities for improvement within assigned Health Services location's workflows and logistics. Participate in review of key performance indicators; review and contribute to continuous improvement opportunities and plans.
4. Build understanding of and appreciation for diversity among assigned Health Services location patients and support their connection to culturally responsive and culturally specific services as requested.

Clinical Care

1. Responsible for patient related documentation, as directed and in collaboration with Clinical Services Manager and provider.
2. Supervises support staff to ensure that needs of the patients are met, in conformance with established policies and procedures.
3. Coordinates with provider, pharmacy and patients for medication adherence and support as directed.
4. Coordinates clinical care and referrals within CCC programs and with community partners.
5. Coordinates multi-disciplinary patient care conferences for complex patients.

Team Leadership

1. Guides care team in setting and achieving performance goals.
2. Participates in regular care team manager meeting.
3. Plans and facilitates monthly "team" meeting.
4. Supervises and/or delegates completion of staff scheduling; including rotating on-call duties.
5. Supervises and/or delegates time card management and time off requests.
6. Supervises completion of weekly team/clinic/lab tasks.
7. Supervises call management and documentation quality within care team.
8. Supervises and/or delegates outreach for proactive preventive care and panel management.
9. Supports clinic wide staffing needs.

Quality and Compliance

1. Directs innovation in care team and clinic practice through continued quality improvement initiatives.
2. Adheres to all state and federal privacy regulations, including HIPAA and 42 CFR Part 2, and to CCC policies and agreements regarding confidentiality, privacy, and security. Support compliance with all privacy and security requirements pursuant to community partners' and outside providers' patient confidentiality agreements, including privacy and security requirements for EMR access. This includes immediately reporting any breach of protected health information or personal identification information of any person receiving CCC services by CCC or an outside provider to the CCC Compliance Department, as well as to your supervisor or their designee.
3. Attends all mandatory CCC trainings in a timely manner.
4. Performs other duties as assigned.

SKILLS AND ABILITIES:

1. Ability to consider the impacts and outcomes for underserved communities during decision-making processes.
2. Ability to consider impacts of systems of oppression, structural racism, and individual bias on client outcomes.
3. Experience in a medical or health care setting.
4. Experience with underserved populations and homelessness preferable.
5. Interest in public health, primary and preventive nursing/medicine.
6. Understanding of substance use and mental health issues.
7. Working knowledge of principles of harm reduction and trauma informed care.
8. Excellent oral and written communication skills.
9. Computer proficiency.
10. Demonstrated ability to prioritize.
11. Ability to successfully interact with a wide variety of people including patients and co-workers.
12. Ability to manage time and meet deadlines as needed.

BENEFITS at CCC

Central City Concern offers incredible benefits to our employees. We offer an extensive total rewards package to include base wages, medical, dental, vision and voluntary plans. Central City Concern also takes employees' financial wellness into consideration and provides a rich retirement match. In the spirit of inclusivity, we celebrate 11 holidays and have a generous paid time off (PTO) plan.

• Generous paid time off plan beginning at 4 weeks (of accrued time) per year at the time of hire. Accrual increases with longevity.
• Amazing 403(b) Retirement Savings plan with an employer match of 4.25% in your 1st year, 6% in the 2nd year, and 8% in your 3rd year!
• 11 Recognized Holidays + 2 Personal Holidays to be used at the employee's discretion.
• Comprehensive Medical, Vision, and Dental insurance coverage.
• Employer Paid Life, Short Term Disability, AND Long-Term Disability Insurance!
• Sabbatical Program offering extended time off at years 7, 14, and 21.

Central City Concern is a second chance employer and complies with applicable laws regarding consideration of criminal background for employment purposes. Government regulations, contractual requirements, or the duties of this particular job may require CCC to conduct a background check and take appropriate action to address prior criminal convictions.