Sr Customer Service Representative

TheCustomer Service Representative-Inside Sales Representativeis responsible forall areas relating tocustomer service and support. This position will be responsible fordaily, weekly, and

monthly customer service and support activities. This position must meet tight deadlines and

a multitude of customer service activities and is responsible to keepeach customer satisfied.

What You'll Do

General CS Functions

• Communicate with customers various customer support related matters -part/postatuses,due dates, reports, expedites, change or rush orders, special instructions, follow-ups etc.
• Enter Sales Orders and provide order acknowledgements when needed depending on workload as back up to CS Data Entry Specialist
• Co-ordinate Shipping activities with the shipping department to ensure timelyshipments andanyspecial customer-relatedinstructions.
• General Office duties, filing
• Phones - greet and divert incoming phone calls

Management of Inventory stock levels through Reports and Analysis

• Keep information in ERP system current, and up-to-date to be able to generate open salesorder reports, shipping reports, forecast reports etc.
• Evaluate customer forecasts/demands and purchase orders and run internal reports.
• Analyze status of each part number by evaluating various standard and custom reports toensure that Amran has sufficient stock levels to meet customer demands on time.
• Communicate to management when changes are needed.
• Co-ordinate various part and PO related activities through materials/purchase department.
• Manage expedites and rush requests through purchasing and/or production departments.
• Review and confirm orders not able to be confirmed at time of entry

Customer Communication

• Keep customer informed. Reply to their requests immediately. (Most important)
• Customer specific requirement - i.e. online log-ins, passwords, submission, orderacknowledgement,post dates, status update etc.
• Co-ordinate customer requests, production rush order, shipping and other special request activities through purchasing and production to ensure prompt and efficient customer replies.
• Other duties as assigned

What You'll Bring

• High school diploma
• 1-3 years'work experience in related field of customer service/support.
• Advance Computer knowledge and good interpersonal skills are required to handle thecustomer requests and satisfy them.
• Strong communication and problem-solving skills are amust, particularly strong verbal communication and listening skills.
• Good typing,spelling, and written communication skills are necessary.
• Ability to multi-task, work under pressure, meet deadlines, co-ordinate activities with variousdepartments and be able to thrive in a fast-paced work environment.
• Willingness and ability to move around the facility
• Willingness and ability for prolonged periods sitting at a desk and working on a computer.