Lead TAM Public Sector

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Technical Account Manager Leader/Manager - U.S. Federal/Public Sector

The Technical Account Manager (TAM) Leader/Manager is responsible for leading a team of TAMs and overseeing the post-sales technical engagement strategy across U.S. Federal accounts. This role requires both strategic leadership and hands-on technical expertise to ensure customer satisfaction, account growth, and team performance. The TAM Leader/Manager will serve as a senior technical advisor and customer advocate, while also mentoring team members and collaborating with cross-functional internal stakeholders.

This position is open to candidates based in the Washington D.C. area (Must be able to commute to D.C. office for meetings).

Key Responsibilities

• Lead, mentor, and develop a team of Technical Account Managers supporting U.S. Federal accounts.
• Act as the primary technical escalation point and strategic advisor for complex or high-impact federal accounts.
• Define and drive post-sales engagement strategy to ensure successful adoption, satisfaction, and long-term retention.
• Build and maintain strong relationships with key customer stakeholders from technical teams to executive leadership.
• Collaborate with Sales, Product Management, Engineering, and Customer Success to align customer needs with product capabilities.
• Deliver executive-level briefings, technical overviews, and support strategic customer initiatives.
• Identify expansion opportunities and contribute to strategic account planning in coordination with Sales.
• Maintain a deep understanding of the technical product stack and advise on best practices in deployment and integration.
• Represent the company at industry events, conferences, and federal technology forums.
• Ensure team readiness and process excellence across all post-sales engagement stages.

Qualifications

• Proven leadership experience managing or mentoring technical account managers or customer-facing technical teams.
• 7+ years of experience in a technical customer-facing role (e.g., TAM, Solutions Engineer, Sales Engineer), preferably in the cybersecurity or Federal IT space.
• Deep understanding of enterprise security solutions, including configuration auditing, endpoint security, DAST, indicators of compromise, and IaaS/cloud security.
• Experience navigating U.S. Federal compliance frameworks such as FedRAMP, STIGs, FISMA, and FIPS.

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Annual Salary Guidelines: $220,000 - $245,000 [OTE]

Qualys is an Equal Opportunity Employer, please see our EEO policy.