New

Volunteer Services Manager Gilchrist

Greater Baltimore Medical Center (GBMC)
United States, Maryland, Baltimore
1060 East 33rd Street (Show on map)
May 01, 2025
The Volunteer Manager will oversee the recruitment, training, and management of a robust volunteer program within our hospice services. This role is responsible for supervising up to 7 Volunteer Coordinators and maintaining effective oversight of over 400 volunteers. Additionally, the Volunteer Manager will manage the internship program, ensuring that interns gain valuable experience while contributing meaningfully to the hospice program. The Volunteer Manager will ensure that all volunteers and interns are well-prepared, supported, and engaged in roles that align with the goals and mission of our hospice program. Education Bachelor's or master's degree in a related field (eg. Social Work, Healthcare Administration, Human Resources) or equivalent experience. Experience Minimum of 3-5 years of experience in volunteer management, preferably within a healthcare or hospice setting. Skills * Proven leadership and supervisory skills with experience managing a large team. * Strong organizational and project management skills. * Excellent interpersonal and communication skills, with the ability to build relationships and work effectively with diverse groups. * Knowledge of hospice care principles and practices is highly desirable. Strong conflict management skills Proficiency in using volunteer management software and other relevant technologies. Physical Requirements Ability to lift up to ten pounds maximum and occasionally lifting and/or carrying small item. Working Conditions This position may require occasional evening and weekend work to accommodate volunteer schedules and program events. The role involves both office-based work and occasional travel within the community for meetings and events. Patient & Workplace Safety: Employee has knowledge and understanding of patient and workforce safety as it relates to job duties. Patient Population: Demonstrates competency in the delivery of care and applies the knowledge to meet age-specific needs if applicable. Education Bachelor's or master's degree in a related field (eg. Social Work, Healthcare Administration, Human Resources) or equivalent experience. Experience Minimum of 3-5 years of experience in volunteer management, preferably within a healthcare or hospice setting. Skills * Proven leadership and supervisory skills with experience managing a large team. * Strong organizational and project management skills. * Excellent interpersonal and communication skills, with the ability to build relationships and work effectively with diverse groups. * Knowledge of hospice care principles and practices is highly desirable. Strong conflict management skills Proficiency in using volunteer management software and other relevant technologies. Physical Requirements Ability to lift up to ten pounds maximum and occasionally lifting and/or carrying small item. Working Conditions * This position may require occasional evening and weekend work to accommodate volunteer schedules and program events. The role involves both office-based work and occasional travel within the community for meetings and events. All roles must demonstrate GBMC Values: Respect I will treat everyone with courtesy. I will foster a healing environment. Treats others with fairness, kindness, and respect for personal dignity and privacy Listens and responds appropriately to others' needs, feelings, and capabilities Excellence I will strive for superior performance in every aspect of my work. I will recognize and celebrate the accomplishments of others. Meets and/or exceeds customer expectations Actively pursues learning and self-development Pays attention to detail; follows through Accountability I will be professional in the way I act, look and speak. I will take ownership to solve problems. Sets a positive, professional example for others Takes ownership of problems and does what is needed to solve them Appropriately plans and utilizes required resources for various job duties Reports to work regularly and on time Teamwork I will be engaged and collaborative. I will keep people informed. Works cooperatively and collaboratively with others for the success of the team Addresses and resolves conflict in a positive way Seeks out the ideas of others to reach the best solutions Acknowledges and celebrates the contribution of others Ethical Behavior I will always act with honesty and integrity. I will protect the patient. Demonstrates honesty, integrity and good judgment Respects the cultural, psychosocial, and spiritual needs of patients/families/coworkers Results I will set goals and measure outcomes that support organizational goals. I will give and accept help to achieve goals. Embraces change and improvement in the work environment Continuously seeks to improve the quality of products/services Displays flexibility in dealing with new situations or obstacles Achieves results on time by focusing on priorities and manages time efficiently Pay Range $56,785.43 - $90,856.69 Final salary offer will be based on the candidate's qualifications, education, experience and alignment with our organizational needs. COVID-19 Vaccination All applicants must be fully vaccinated against Covid-19 or obtain a GBMC approved medical or religious exemption prior to starting employment at GBMC Healthcare, to include Gilchrist and GBMC Health Partners. Equal Employment Opportunity GBMC HealthCare and its affiliates are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.