4LS/NPI Senior Support Engineer

NOKIA
$105,488-$195,906 Plus eligible for incentives/variable pay.
life insurance, paid time off, tuition assistance
United States, Illinois, Naperville
2000 West Lucent Lane (Show on map)
Apr 30, 2025
As 4th Level Senior Support Engineer for ZTS, you have proven track record on developing technical solutions within teams. You will work with enterprise and technical support teams L1->L4 as well as business owners and customers on operational requirements, technical support and help our R&D teams come up with a detailed operational requirement that fulfills both the functional and non-functional requirements, quality standards, and legal criteria. As ZTS (Zero Touch Services) Specialist you are directly engaging customer projects, managing customer projects and give development help towards ZTS R&D. Support in Process, dimensioning, optimizing, training/coaching Verification, including performance and security testing, test automation Participating in troubleshooting, maintenance and internal tool development for Ops. 24/7 ROTA engineering and Ticket handling (L4) Constantly improving the product and keeping up the best possible quality. Sharing ideas and coaching other team members on your special area. Building Operability/Observability concepts from scratch, making design decisions and contributing to Operations on your area. Documenting concept on adequate level in order to co-operate with colleagues and in order to enable end-users of the product You have: At least 5+ years of experience in understanding complex distributed systems and/or system software Knowledge about ZTS or other relevant telco cloud automation products and you are able to start customer engagements after short ramp-up period Experience also in Ops side of DevOps, preferably in SaaS and CaaS environments and applications is a benefit. Support in troubleshooting and performance optimization of analytics workloads. Good understanding of virtualization platforms used in private cloud and/or modern server hardware Enhancing deployment and upgrade automation of services in own area. Experience in using open-source solutions, a track record of open-source contributions is highly valued Observability, Serviceability, Operability topics are daily topics for you and understanding "Golden signals" in this area is no-brainer for you It would be nice of you also had: Solid understanding of computer networking: TCP/IP, DNS, TLS handshakes, termination & certificate authentication, higher level protocols like HTTP, WebSockets and gRPC, VPN, SOCKS and HTTP proxies Familiarity with container technologies such as Docker and Kubernetes, IAC and IT automation tools & associated DevOps toolchains. Come create the technology that helps the world act together Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people's lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world. We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work What we offer Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered. Nokia is committed to inclusion and is an equal opportunity employer Nokia has received the following recognitions for its commitment to inclusion & equality: One of the World's Most Ethical Companies by Ethisphere Gender-Equality Index by Bloomberg Workplace Pride Global Benchmark At Nokia, we act inclusively and respect the uniqueness of people. Nokia's employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect. Join us and be part of a company where you will feel included and empowered to succeed. Additional Information US/Canada Nokia Offers a comprehensive benefits package that includes but is not limited to: Corporate Retirement Savings Plan Health and dental benefits Short-term disability, and long-term disability Life insurance, and AD&D - Company paid 2x base pay Optional or Supplemental life and AD&D insurance (Employee/Spouse/Child) Paid time off for holidays and Vacation Employee Stock Purchase Plan Tuition Assistance Plan Adoption assistance Employee Assistance Program/Work Life Resource Program The above benefits exclude students. Disclaimer for US/Canada Nokia Maintains broad annual base salary ranges for its roles in order to account for variations in knowledge, skills, experience and market conditions, and with consideration to internal peer equity.( Check the salary ranges in the job info section for this role) All North America job posts will post for a minimum of 7 calendar days and up to 180 days or until candidate/s identified.