Sales Support Supervisor

• Flight benefits that include savings on airfare, hotel and rental cars
• Medical, Dental and Vision
• Company Provided Short Term and Long-Term Disability Insurance
• Company Paid Life Insurance & Accidental Death and Dismemberment
• 11 Paid Holidays + Your Birthday
• PTO - Minimum 3 weeks per year
• Annual Profit-Sharing Bonus
• 401(K) and Roth Matching
• Employee Assistance Program
• Tuition Reimbursement

• Supervise, mentor and manage a team of Sales Administrators and Lead Sales Administrators, ensuring alignment with company processes and goals.
• Coordinate and oversee the accurate entry of all contracts (rental, sales, overhaul, and maintenance) into the CMMS (Computer-based Maintenance Management System).
• Manage the complete invoicing process, ensuring accuracy and timely submission to customers through the CMMS.
• Oversee the generation of shipping documents and approve freight invoices to ensure compliance with operational and financial standards.
• Support the Business Development team by coordinating and overseeing the accurate entry of quotes into CMMS.
• Maintain the integrity of data in EAM, including invoicing, sales orders, customer information and documentation.
• Ensure the completeness and accuracy of monthly reporting, including backlog, forecast (fct) and actuals.
• Update and maintain the sales forecast in alignment with the sales and business development team.
• Possess working knowledge of customs duties, transportation requirements and Incoterms to ensure accurate international order processing and compliance.
• Act as the primary point of escalation for internal and external customer inquiries related to sales administration activities.
• Develop and implement best practices, standard operating procedures and continuous improvements for the sales support process.
• Lead regular team meetings to communicate updates, address challenges and promote collaboration across teams.
• Collaborate closely with Sales, Finance, Operations and Management to align sales support activities with broader organizational goals.
• Provide performance feedback, coaching and contribute to employee development within the Sales Administration team.
• Uphold a professional and positive company image in all interactions with clients, vendors, business partners and visitors.

• High School Diploma or GED required; Associate's or Bachelor's degree in Business Administration or a related field strongly preferred.
• Minimum 5 years of experience in a Sales Administration, Sales Support, or Customer Service role, including 2+ years in a supervisory or team lead capacity.

• Strong knowledge and experience with ERP/CMMS systems (order entry, invoicing, contract management).
• Advanced proficiency in Microsoft Office products, including Outlook, Excel, Access, Word and PowerPoint.
• Background in GSE (Ground Support Equipment) or industrial services is preferred.
• Strong organizational, analytical and problem-solving skills.
• Ability to manage and prioritize multiple tasks under tight deadlines.

• High attention to detail and commitment to accuracy.
• Strong ethical practices and composure under pressure.
• Excellent written and verbal communication skills to communicate effectively with internal and external customers.
• Customer-focused with the ability to maintain positive client relationships.
• Ability to work independently and collaboratively within a team environment.
• Must be able to read and speak the English language.
• Must have a valid driver's license.
• Must be at least 18 years of age.
• Must be legally authorized to work in the United States.

This is a full time position