Airport Coordination Center Agent

About Sun Country Airlines

We're not your average airline. We're agile, resilient, and full of unique opportunity. Here, you can grow as part of an ambitious team that safely and collectively supports each other, our travelers, and our community. Together, we're making travel more attainable.

With more than 40 years of Minnesota roots, we're a unique hybrid low-cost carrier offering diverse services including scheduled flights to destinations across the U.S., Canada, Central America, and the Caribbean, as well as charter and cargo operations around the world. At Sun Country, you'll be part of a growing airline, and an enthusiastic team focused on connecting our community with their favorite people and places.

Sun Country Airlines provides the resources and support our employees need to succeed. Besides working at a great and growing company, as an Airport Coordination Center Agent you'll enjoy these benefits and more:

• Comprehensive benefit package including dental and vision
• PPO and high deductible health plans
• Health savings accounts (HSA and FSA)
• Dependent Care
• Starting day one free standby and discounted travel privileges for employees, family, & friends
• 401(k) match
• Paid Time Off
• Paid holidays
• Life and AD&D Insurance
• Employee Assistance Program including counseling for employees and their family
• Fitness incentive and Stop Smoking Support

Compensation:

$18.50 per hour. This is the base compensation for this role.

ACC Agent Overview:

Sun Country Airlines is seeking an Airport Coordination Center Agent to perform a variety of tasks to keep operations running safely, efficiently and on-time. This includes focus on load planning such as weight and balance, passengers, operational excellence, execution and knowledge of policies and procedures.

Essential roles and responsibilities of an ACC Agent:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Provide customer service and support to stations as well as other SY departments
• Aircraft load planning
• Coordinate operational irregularities
• Coordinate with appropriate departments in the event of a staff or passenger accident, illness or injury including Med Link coordination, flights being met by paramedics and emergency response notification and tracking.
• Record cargo and company material weights loaded onto SY aircrafts
• Process security queue and handle inhibited or restricted passengers
• Assist Airport Coordination Center Manager and other management with company initiatives and projects
• Research and resolve questions regarding company policies and procedure, FAA/TSA/CBP regulations and safety and security protocols
• Monitor seat map assignments, making changes as needed
• Coordinate overbooking and authorizations as necessary
• Assist with the load planning of the Amazon Freighter operation
• Any other duties assigned by management
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

The required qualifications we are looking for in an ACC Agent include:

• High School diploma or GED

• Ability to anticipate needs of coworkers and passengers in a fast-paced environment
• Ability to learn quickly and understand and interpret flight schedule and airline flight destination information
• Strong communication, organization, and problem- solving skills
• Microsoft Office suite and familiarity with airline applications
• Must have availability to work flexible work hours including holidays, overnights and weekends.

Other Duties:

The above statements are intended to provide a summary of key responsibilities and the anticipated work environment of an accountant. They are not intended to be an all-inclusive listing of job duties. Position expectations may change as the needs, or the requirements of the organization evolve.

Additional Notes:

Must be able to obtain an MSP SIDA.

AAP/EEO Statement:

It is the policy of Sun Country Airlines to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

Sun Country Airlines respects and values every employee's contribution to our business. We believe that an important part of our strength comes from our people and their array of perspectives.

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