New

Ground Operations Product Consultant

Southwest Airlines
401(k)
United States, Texas, Dallas
Apr 28, 2025
Department: Ground Operations Our Company Promise We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer. Job Description: Southwest Airlines promises to provide Employees with equal opportunity for learning and personal growth. The Ground Operations (Gr Ops) Product Consultant works with Leadership across all Operational Departments to further the Company's strategic plan and deliver high-quality projects and innovative business process designs. This role is responsible for maintaining, advancing, and supporting Ground Operations by delivering a safe, reliable, low-cost product to our Customers. The Gr Ops Product Consultant is a detail-oriented thinker, who is ready to drive the future of Ground Operations at Southwest Airlines. Additional Details The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX headquarters facility during business hours. U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available. Southwest Airlines is an Equal Opportunity Employer.We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences. Responsibilities Execute strategic roadmaps for software and technology initiatives to achieve Department and Cross-Operational goals. Serves as a trusted resource to assist Leadership, Employees, and other departments in understanding Ground Ops Projects purpose, current technology initiative workload, and methodology for Enterprise technology initiative delivery Partner closely with Technology Teams to provide advice or solutions within their area of expertise, including requirements, detailed testing, impact analysis, and activation validations Collaborate with other Teams across the Ground Ops and the Enterprise including Technology, Standards, and Compliance, Safety and Risk Management, SWA U, Change Management, and other Teams to solicit and provide advice or solutions within area of expertise Communicate plan and all relevant components of the plan, such as risk, schedules, expectations, and ongoing updates to Stakeholders, Sponsors, and project Teams to maintain project alignment Analyze Enterprise initiatives for software and business impacts, operational performance impacts, Customer insights, and future technology needs to clarify key challenges, identify software process problems, performs root cause analysis, investigate information, perform impact analysis, and formulate and execute plans to develop solutions Responsible to ensure adherence to software and technology project governance, developing and implementing technical solutions for ongoing initiatives Write, maintain, review, and execute test procedures and test cases Initiate and conduct software test case/procedure reviews across teams to ensure tests are relevant and effective, providing support for complex, specialized technical issues, requests and questions related to software process defects, safety/compliance topics and cross product impacts May perform other job duties as directed by Employee's Leaders * Knowledge, Skills and Abilities Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, and coordination of people and resources Knowledge of Agile development practices Skilled in Windows 10, O365, Outlook / Exchange SMS, and MS Office Suite and mobile devices Ability to evaluate future opportunities, oversee business insights analysis, lead process diagnostics, and cultivate recommendation development Ability to properly manage confidential/sensitive information Ability to identify and apply a wide range of influencing strategies based on the situation and personalities involved Ability to recognize and clearly define software and technology problems using various techniques to systematically analyze and weigh alternatives and propose digital solutions Ability to effectively communicate information and ideas verbally and in writing so others will understand and reach buy in Ability to recognize trends being seen across our products and offer potential solutions Education Required: High School Diploma or GED Experience Advanced-level experience, seasoned and specialized knowledge in: Project management including business case development, communication plans, process mapping and team facilitation Identifying project risks and potential solutions Software development and/or End User support Various technology solutions, underlying technology platforms, and software development methodologies used by the department Licensing/Certification N/A Physical Abilities Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time Ability to communicate and interact with others in the English language to meet the demands of the job Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job Other Qualifications Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986 Must be at least 18 years of age Must be able to comply with Company attendance standards as described in established guidelines Pay & Benefits: Competitive market salary from $110,900 per year to $ 123,200 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company. Benefits you'll love: Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too) Southwest will help fund your 401(k) retirement savings with Company contributions up to 9.3% of your eligible earnings Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit* Competitive health insurance for you and your eligible dependents (including pets) Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment. Explore more Benefits you'll love: https://careers.southwestair.com/benefits Pay amount does not guarantee employment for any particular period of time. 401(k) match contributions are subject to Retirement Savings Plan vesting schedule and applicable IRS limits ProfitSharing contributions are subject to Retirement Savings Plan vesting schedule and are made at the discretion of the Company. Southwest Airlines is an Equal Opportunity Employer.** Please print/save this job description because it won't be available after you apply.