Front Desk Supervisor

The Atlanta Evergreen Resort, Stone Mountain, has an immediate opening for an energetic, outgoing, customer service oriented individual supervise the daily operations of the Front Desk staff to maximize revenues and profits while attaining optimal guest satisfaction.

We offer excellent benefits to include medical, dental, vision, life insurance, 401(k) with a match, vacation, personal hours, holiday pay, hotel room discounts an much more!!

Responsibilities include but are not limited to:

Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.

Respond to guest's special requests, needs, problems, issues and concerns and accommodate groups to ensure optimal levels of guest satisfaction and repeat business

Implement company programs and supervise the daily operations of the Front Desk to comply with SOPS and LSOPs, maximize revenues, and motivate associates to ensure an optimal level of quality service and hospitality are provided to the hotel customers.

Supervise the Guest Service Agents.

Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other employees. Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions. Make decisions and take action based on previous experience and good judgment, sometimes revising approach to accommodate unusual situation. Authorize revenue allowances to remedy problems only after other alternative solutions have been offered.

Comply with attendance rules and be available to work on a regular basis.

Perform any other job related duties as assigned.

MINIMUM QUALIFICATIONS:

Must have one year of experience as a Front Desk Supervisor

Able to work a flexible schedule to include weekdays, weekends, morning, evening shift and holidays.

ADDITIONAL QUALIFICATIONS:

Knowledge of Opera PMS system a plus