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Customer Service Representative

TEKsystems
$22.68 / hr
life insurance, sick time, 401(k), retirement plan
United States, Arizona, Phoenix
Apr 26, 2025
Description: Customer Service Representatives in this position receive telephone calls focusing on answering customer inquiries concerning U.S. Passports. CSRs record caller information in a computer-based case management system and use knowledge base software to obtain information concerning policies, practices, procedures, and other data associated with obtaining a U.S. Passport. CSRs also use various computer systems to obtain information concerning the status of individual passport applications. Successful candidates will have a customer service orientation, be fast learners able to adapt to new information, problem solve and possess excellent research skills. MUST HAVES: - High School Diploma or equivalent - At least 18 years of age - Proficient in the English language (written and verbal) - Oral and written communication skills sufficient to facilitate clear and accurate information exchanges with customers. - Proficient computer skills (MS Office, keyboarding speed and accuracy, internet-based research) - Proficient in both the English language (written and verbal) Experience Level Entry Level Pay and Benefits The pay range for this position is $22.68 - $22.68/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Phoenix,AZ. Application Deadline This position is anticipated to close on May 6, 2025. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.