Customer Service Representative - Remote Technology Systems

SOC LLC
United States, Minnesota, Lakeville
Apr 25, 2025
Customer Service Representative needed for a contract opportunity with SOC's client to work Remote. Shift: 3pm-11:30pm EST; rotating weekends after 90 days. Contract Length: 6+ months, possibility to extend and/or convert to client FTE Job Description: We are looking for a competent Call Center Representative to field customer calls and emails, provide information, place parts and consumables orders, create price quotes for services, assign field technicians to sites. With the primary goal to achieve excellent customer service for our customers that drives sustainable business growth. Responsibilities: Respond to all phone and emails from customers and internal team. Open service requests and sales orders for contract parts, returned parts and projects. Manage telephone and email enquiries. Review open service requests and bring to a satisfactory closure within a timely manner. Help to manage for new machines to be installed, moved and decommissioned. Ensure all project information is updated in Salesforce. Manage quotes being sent to customers, and process through to the Order Entry team for order creation. Ensure parts are shipped ready to meet field technicians. Keep customers regularly informed of service request progress. Coordinate repairs and technical support with field personnel and schedule workload accordingly Qualifications: High School Diploma or equivalent with 2-4 years of applicable work experience Proven experience as call center representative or similar position Experience in customer service is essential. Proficient in English; Good knowledge of additional languages will be a definite plus. Working knowledge of MS Office Ability to work under pressure. Ability to work independently and multi-task. Employment Prerequisites The following requirements must be met to be eligible for this position: successful completion of a background investigation and drug urinalysis. SOC, a Day & Zimmermann company, is an Equal Opportunity Employer, EOE AA M/F/Vet/Disability. Note: Any pay ranges displayed are estimations, which may have been provided by job boards. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply. #INDSOC Estimated Min Rate: $24.73 Estimated Max Rate: $35.33