Deposit Support Specialist

The Deposit Support Specialist under minimal supervision, ensures daily functions for the deposit services area are completed accurately and within all time constraints. Must understand the Air System, EIP System and the Exception Processing System to be able to trouble shoot daily issues. Assists co-workers daily with the over-flow of work to meet all deadlines. Understands the FRB regulations for returns and adjustment processing so they are handled timely and accurately. Keep current with any procedural changes to the area and ensure they are being followed. Perform all functions within the deposit services area for absences and/or volumes. Provides exceptional support to the branches with regard to daily correspondence ensuring that there is follow up and follow through on all daily inquiries.

Principal Duties & Responsibilities:

Reviews large item applications for fraud, signature, dates and endorsement ensuring that the verification process is accurate and completed timely.
• Ensures that all non post items are researched and handled accurately and timely into the exception system daily and balanced, working with the reconcilement area if needed to clear entries.
• Processes incoming return item file from FRB in the Fiserv system and accurately prepare checks and notices for client notification,
• Understands and handles all exception items correspondence from the branches ensuring that entries to client accounts are processed timely.
• Handles mail correspondence for collection items ensuring entries are processed to client accounts.
• Performs research in order to process all incoming and outgoing Federal Reserve
• Adjustments ensuring that information is processed timely and accurately in the FRB system.
• Completes the process for all outgoing returns ensuring the outgoing FRB file is completed accurately and sent to Computer Operations in a timely manner.
• Ensures that all large return wire notifications are sent through E.A.R.N.S. or FRB daily.
• Cross-trains other employees on various functions.
• Assists Supervisor with special projects as assigned.
• Ensures that general ledger entries are researched and cleared timely.
• Processes TMS transactions for Treasury Services.
• Records and submit daily/monthly volumes and trends for management reporting.
• Maintains calendar for the department and reroutes work during absences.
• Performs tracking a research for special projects as assigned by management.
• Provides support and back up assist to fellow employees.

• 2-4 years experience in bank operations
• Working knowledge and understanding of all banking regulations.
• Must possess accurate typing, spelling and grammar skills as well as superior written and oral communication skills.
• Must possess the ability to set priorities and meet deadlines.
• Understanding of debits and credits.
• Proficiency in Microsoft Office: Outlook, Excel, and Word.
• Previous bookkeeping experience highly desirable.

• High School Diploma or equivalent Required

• Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
• Please view Equal Employment Opportunity Posters provided by OFCCP here.
• The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
• Reasonable accommodation may be made to assist individuals with disabilities to complete the online application process. Please contact our Human Resources Department at 305-577-7680 or by e-mail at employment@citynational.com.