Incident Management Workflow System (IMWS) Service Owner

Title: Incident Management

Clearance: DoD Secret

Location: Pensacola, FL (Onsite)

Start: Based on Contract Award

Foxhole Technology provides robust cybersecurity and IT support capabilities for federal civilian and defense agencies. A recognized leader in navigating technology and security challenges, Foxhole delivers mission-focused innovations to answer evolving and complex needs. Our talented employee-owners provide agile, scalable services and solutions that solve operational gaps, operate critical systems, and protect and secure the enterprise - across the organization and around the world.

Foxhole Technology is seeking an experienced IMWS Service Owner as part of a team of information assurance professionals in support of a critical Government program.

Advanced knowledge of the principles, methods, and techniques used in the engineering, application, and development of multiple operating systems
• Analyzes computer software and hardware requirements to provide integration and implementation support through the design and development of new systems at a highly technical level
• Ensures that system are functioning according to design specifications. Analyzes and documents users' functional and data requirements
• Develops site survey instruments to gather detailed user requirements and business process analysis data
• Conducts functional user interviews to document functional, system, customization, and data requirements and data sources
• Determines data requirements for internal processes and external interfaces
• Develops new systems or tailors commercial products to meet user requirements. Maps existing data structures and migrates legacy data to the new or tailored systems
• Develops and conducts tests to ensure systems meets documented user requirements
• Develops documentation to describe system requirements and use. Provides technical support and diagnoses and resolves system problems
• Maintains current knowledge of relevant hardware and software applications, as assigned
• The management of core infrastructure includes a large collection of network, systems, and storage infrastructure as well as a core set of supporting services like Active Directory, Active Directory Federation Service (ADFS), Domain Name Service (DNS), ACAS (Assured Compliance Assessment Solution), Citrix, Windows Server Update Services (WSUS), Endpoint Security System (ESS), Yellowdog Updater Modified (YUM), and others as required
• Monitoring systems and processes, patching operating systems and software applications, configuring and tuning system processes, and troubleshooting and resolving problems
• Health monitoring, trouble ticket management, user account management, incident management, ASI management, configuration management, problem management, metric reporting, data onboarding and parsing as dictated by the government, visualization development, application configuration

• Minimum Security Clearance: Active Secret clearance with Eligibility for TS.
• Minimum of 8+ years of relevant experience
• Must have a current DoD 8140 (8570) IAT Level II approved certification (i.e. CompTIA Security+ CE)
• Qualified in accordance with DoD Manual 8140.03, "Cyberspace Workforce Qualification and Management Program," February 15, 2023
• Strong leadership and team collaboration skills.
• Excellent communication and coordination abilities with Government and cross-functional teams.

Requirements of position: Think analytically, effective verbal and written communication skills, make decisions, observe/remember details, interpret data, concentrate on tasks, adjust to change, handle stress/emotions. Regular attendance, maintain work schedule, attend meetings, meet deadlines, keyboard/type, handle confidential information, use math/calculations, stay organized, operate office equipment, may direct others. Must be able to see, have eye/hand coordination, and lift up to 10 lbs. May be exposed to dust/dirt, humidity, and noise.

Foxhole Technology is an Equal Opportunity Employer and makes hiring decisions without regard to race, color, religion, sex (including pregnancy, childbirth and sexual orientation), national origin, age, disability, genetic information, military/veteran status, or any other protected class.