Customer Support Technician I

Requires scheduled on-call availability.

SUPERVISES OTHERS: No

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Provides first-line of information technology customer support over the phone or in person; supports a variety of basic system problems related to hardware and software
• Performs installation and maintenance of enterprise personal computers and other computer related devices
• Assists customers in troubleshooting to resolve non-complex IT issues
• Works with the team to resolve incidents with an appropriate sense of urgency
• Utilizes documentation pertaining to training, operational procedures, status, or other written materials required for the position
• Coordinates with vendors, other agencies, and County telecommunications personnel in
• resolving hardware and software problems of a technical nature
• Communicates, both orally and in writing, to convey a clear explanation of the solution to
• the customer
• Performs tasks and work assignments as assigned
• Regular and reliable attendance is required as an essential function of the position
• This position is considered essential and, in the event of an emergency or natural disaster, will be required to report to work
• Participates in Sheriff's Office recruitment and community relations activities as directed

QUALIFICATIONS

• Graduation from an accredited college or university with an Associate Degree in Information Technology, Computer Science, Computer Technology, or related field
• Or equivalent combination of education and experience
• Must possess a valid Florida driver's license

KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to learn and become knowledgeable in standard office practices, procedures,
• policies, personal computers, operating systems and related software applications.
• Ability to understand and use reference materials to research and solve basic problems
• Ability to learn and understand theory in resolving basic problems
• Ability to provide excellent customer service
• Demonstrate effective time management skills
• Communication and interpersonal skills to effectively communicate, both orally and in
• writing, convey a clear explanation of the solution to the customer
• Ability to perform all functions of the job classification without posing a direct threat to the health or safety of other individuals in the workplace

PHYSICAL ABILITIES

• The physical abilities listed below are estimates of time spent during a typical work day to
• perform essential functions and responsibilities. Members in this position may be required to:
• Sit up to 7 hours per day
• Stand up to 2 hours per day
• Walk up to 2 hours per day
• Lift up to 25 lbs.
• Occasionally bend, squat, reach, kneel and twist

Applicants must be tobacco/nicotine-free during the length of employment.

The Pinellas County Sheriff's Office strives to provide our employees with the best benefits possible. Some of the benefits are Annual Leave (120 hours), Health Insurance, Wellness Incentives, and Education Assistance Program.

The Pinellas County Sheriff's Office is an EEO/ADA employer and is committed to being a drug free workplace.

TO APPLY FOR THIS POSITION, VISIT OUR WEBSITE: https://www.pinellassheriff.gov

Any questions can be directed to Human Resources at 727-582-6208 or employment@pcsonet.com