Quality Assurance Lead

The Quality Assurance Leader will ensure overall data integrity and regulatory adherence of all loans in the banks portfolio. The incumbent will also validate procedures are in accordance with regulatory requirements and system setting and capabilities. The incumbent will be a firm advocate of quality.

Specific duties will vary, however the main objective will be to test the system and portfolio to ensure adherence with procedures, regulatory requirements and system specifications.

The role will have the authority to accept or reject products as necessary based on the core systems functionality. The incumbent will maintain and share with the Loan Servicing Manager, Director of Banking Operations and COO via monthly reports the status of all tests performed during the month, prepare regulatory reviews of loans produced and booked (as it pertains to data integrity and other items/ matters as identified and assigned) and keep a records of problems identified to produce trending and root cause analysis reports.

Principal Duties & Responsibilities:

Perform Next Day Quality Control & Post Quality Control review of loans which include New, Renewals, Extensions, Modifications, Participations and Syndicated loans.
• The daily loan threshold for review is 10 loans each.
• The threshold number is subject to change based on QC Specialist length of time within the unit, proficiency on subject loans and department needs.
• Thoroughly reviews key components on the Loan Input Sheet "LISA", approved CAR and terms on Promissory Note, to ascertain constancy with the loan approval, and that the bank's core requirements (loan amount, interest rate, payment, insurance, escrow) amongst other key components of the loan, have been complied with.
• Once review has been completed open a KACE Ticket under the Loan QC Queue with any findings which need to be corrected on the loan.
• Interacts with Loan Processors, Risk, and RM's as necessary to timely and accurately help satisfy deficiencies noted at time of QC; follow up until matter has been resolved.
• Prior to documenting a finding as satisfied, review that all corrections indicated on the ticket have been accurately completed in Navigator by the appropriate team.
• Upload any revised documents requested from Loan Processor's at time of review to the Loan in Web Director.
• Assist with correction of the loan documents in the Bank's imaging system, Web Director, if issues are identified during the review process.
• Upload the QC Review Checklist along with supporting documentation, if applicable, to the Loan in Web Director.
• In addition to the above mentioned, the Quality Assurance Lead is responsible for:
• Assigning loan packages for QC review to the team, daily.
• Review KACE queues weekly to assure that "Ready for QC' tickets have been addressed in a timely manner.
• Assists with administrative tasks associated with internal bank programs such as Elevate, Ncino, CASE, KACE, Navigator and Web Director.
• Participate in QC/other projects as needed.
• Work with IT on the automation of department processes, as applicable.
• Assist department Manager with Internal/External Audit and Compliance Departments requests.
• Assist department Manager with managing the over-time within the Quality Assurance team.
• Report QC production, workloads, backlogs to upper management on a weekly basis.
• Assists the Department Manager in developing and analyzing statistical data and maintain reports to identify trends, action plans and risk.
• Make recommendations and/or solutions to management in order to improve its programs and operations.

• 5-7 years experience in Loan Operations/Quality Control Required
• Knowledge in accounting, loan documentation and an understanding of Loan System, a plus.
• Strong attentiveness to detail required.
• Process Improvement methods and ability to implement.
• Must be highly proficient in Excel and Word.
• Must be a team player with strong attention to detail and able to work independently.
• Proven track record at delivering timely and accurate information in a fast-paced environment.
• Excellent critical thinking, problem solving, mathematical skills and sound judgment.
• Financial Services industry experience preferred.
• Strong business acumen and ability to interface with executive management.
• Good organizational and communication skills.

• Bachelor's Degree in Business, Finance or related field. Preferred

• Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
• Please view Equal Employment Opportunity Posters provided by OFCCP here.
• The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
• Reasonable accommodation may be made to assist individuals with disabilities to complete the online application process. Please contact our Human Resources Department at 305-577-7680 or by e-mail at employment@citynational.com.