Corporate Vice President - Senior Engineer for Microsoft 365 and Copilot

Location Designation:Hybrid - 3 days per week

Our New York Life culture has laid the foundation for over 180 years of commitment to our employees, agents, policy owners, and the communities where we live and work. Here you become a valued part of a welcoming, inclusive, and caring organization with a long-standing legacy in stability and growth. The strength revolves around our diversified, multi-dimensional business portfolio that goes beyond life insurance.

As a Fortune 100 company and industry leader, we provide an environment where you can explore your career ambitions, offering opportunities to tackle meaningful challenges and stretch your skills while balancing work and life priorities. You willbe part ofan inclusive teamguided by our belief to always be there for each other-providing the support and flexibilityto grow and reach new heights while making an impact in the lives of others.

You are our future, and we commit to investing in you accordingly.

As part of Technology, you'll have the opportunity to contribute to groundbreaking initiatives that shape New York Life's digital landscape. Leverage cutting-edge technologies like Generative AI to increase productivity, streamline processes, and create seamless experiences for clients, agents, and employees. Your expertise fuels innovation, agility, and growth - driving the company's success.

We're seeking a skilled Senior Engineer for Microsoft 365 and Copilot to support our adoption of AI Technologies including Microsoft CoPilot, Chat GPT, ServiceNow/Moveworks, and other AI/Agentic AI technologies. In this role you will assist our business leaders in the development of their business capabilities with these and other technologies. Experience with the M365 ecosystem is essential, both from an end user perspective, but also from an architectural and administrative perspective. The AI capabilites will integrate with SharePoint, Teams, internal NYL channels, Websites, and SaaS applications. This role will provide training and support to create these integrated experiences. The ideal candidate will be instrumental in supporting and enabling users and business areas to build impactful, scalable solutions while ensuring environments remain secure, healthy, and optimized for future growth.

This role requires constant stakeholder engagement and experience supporting senior executives.

What You'll Do:

Support & Operations:

• Develop and execute a comprehensive support model for Microsoft Copilot and ChatGPT.
• Manage internal and vendor-provided support resources to ensure effective resolution of user issues and escalations.
• Act as the primary point of escalation for high-impact issues with Microsoft and OpenAI.
• Maintain up-to-date documentation, knowledge base articles, and self-service tools for end users.

Analytics & Reporting:

• Design, build, and maintain Power BI dashboards to track usage, performance metrics, user satisfaction, and business impact.
• Identify trends, anomalies, and opportunities through data analysis and provide actionable insights to stakeholders.
• Report regularly to senior leadership on adoption, performance, and ROI of Copilot and ChatGPT tools.

Stakeholder Communication:

• Develop and deliver executive presentations to communicate platform updates, support insights, and strategic plans.
• Translate complex technical roadmaps and feature sets into business-relevant narratives for stakeholders.
• Serve as a liaison between product owners, IT teams, business units, and senior leadership.

Product & Roadmap Management:

• Stay current on the evolving feature set and roadmap of both Microsoft Copilot and ChatGPT.
• Communicate upcoming changes, releases, and best practices to relevant teams and user communities.
• Partner with product vendors to influence roadmap priorities based on enterprise needs.

What You'll Bring:

• 5+ years of experience in IT operations, product support, digital transformation, or a related field.
• Proven experience managing enterprise-level productivity tools (Microsoft 365, AI tools, or similar platforms).
• Proficiency in Power BI and other analytics/reporting platforms.
• Strong communication and presentation skills with experience interfacing with executive leadership.
• Demonstrated ability to manage vendors and navigate issue escalations effectively.
• Strong understanding of AI-powered tools and their business applications.
• Strong background in customer service and technical support.
• Experience in leading and managing a team of support resources.

Preferred:

• Experience supporting Microsoft Copilot and/or OpenAI ChatGPT in an enterprise setting.
• Familiarity with service management frameworks such as ITIL.
• Experience leading support transformation initiatives or implementing new support models.

#LI-TL2

Pay Transparency

Salary Range:$122,500-$210,000

Overtime eligible:Exempt

Discretionary bonus eligible:Yes

Sales bonus eligible:No

Actual base salary will be determined based on several factors but not limited to individual's experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.

Our Benefits

We provide a full package of benefits for employees - and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site.

Our Commitment to Inclusion
At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life's leadership in this space.

Recognized as one of Fortune's World's Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by theFoundation.We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.

Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.

Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees' needs.

Job Requisition ID:91776