Receptionist

Responsible for operating a multi-line phone system answering inbound phone calls. Routes callers to correct department or individual. Candidate will check in all visitors following OneBlood guidelines while also greeting all staff and donors coming into the center. Upon arrival candidate will log into live chat and assist donors with questions throughout the day.

Hours for this position is:

Monday, Thursday, Friday and Saturday - 7:00 - 3:30

Tuesday - 8:00 - 4:30

Wednesday - Off

The list of essential functions, as outlined herein, is intended to be representative of the duties and responsibilities performed within this classification. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.

Appropriately greets/acknowledges all visitors in a professional manner determining nature of business while providing all guests with guest sticker
• Receives incoming telephone calls determining purpose of call and transfers as needed
• Assist a large number of donors with inquiries using live chat software
• Arrive on time each day.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required.

EDUCATION AND/OR EXPERIENCE:

High School diploma or equivalent.

CERTIFICATES, LICENSES, REGISTRATIONS AND DESIGNATIONS:

None

KNOWLEDGE, ABILITIES AND SKILLS:

• Ability to organize work for timely completion
• Ability to follow oral and written instructions
• Ability to speak, write, read, and understand English
• Basic computer skills including knowledge of Microsoft Office applications

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Tasks involve the ability to exert light physical effort in sedentary to light work, which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (up to 20 pounds). Tasks may involve some manual dexterity, visual acuity, hearing acuity, and extended periods of time at a keyboard or work station.

ENVIRONMENTAL REQUIREMENTS:

The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job.

Functions are regularly performed inside without potential for exposure to adverse conditions, such as inclement weather, atmospheric elements and pathogenic substances. The noise level in the work environment is usually moderate.

OneBlood is an Equal Opportunity Employer/Vet/Disability/Other Protected Categories