Manager, Quality Assurance

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The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:

Job Description

Job Profile Summary:

Essential Functions and Responsibilities:

* Ensure the quality of processes and procedures in the Performance Evaluation division and provide responsive assistance and monitoring to Mentors and Evaluators in a timely manner.

* Ensure Supervisor oversight of Performance Evaluation efforts to make certain that evaluations are accurate, timely and in accordance with applicable University policies, including but not limited to Academic Authenticity, Articulation of Response and FERPA.

* Ensure Supervisor oversight of the practices implemented to respond to evaluation concerns in a timely and appropriate manner, as well as provide responsive support for any other student issues that come through Ptask, E-Care and other sources.

* Ensure effective management of relationships with outside partners, including but not limited to Taskstream, Webassessor and Caveon.

* Proactively lead quality and project initiatives to support departmental goals using cross-functional efforts and best practices as applicable.

* Oversee activities required to monitor and correct issues related to platform access assessment version control and student assessment attempts.

* Oversee the Academic Authenticity and Articulation procedures of the Performance Evaluation division.

* Formally supervise all direct reports.

* Abide by policies and procedures to maintain compliance with FERPA regulations.

* Abide by policies established by the WGU Human Resources department.

* Notify Director of Performance Evaluation of planned absences ahead of time. Two week's notice is expected for extended time away (longer than 48 hours) so that adequate coverage can be arranged.

* Performs other related duties as assigned.

Knowledge, Skill and Abilities:

* Understanding and appreciation of competency-based education model.

* Well-developed knowledge of quality management, organizational excellence, and project management best practices.

* Excellent leadership, management, and team-building skills.

* Fluent with performance-based measurement practices and procedures.

* Familiarity with higher education assessment policies, issues, and practices.

* Well-developed task analysis and instructional design skills.

* Proficient use of educational technological platforms and common office software packages.

* Excellent verbal, writing, and presentation skills.

* Able to spend significant time working at a computer and on the telephone.

Competencies:

Organizational Impact:

* Manages a team that focuses on executing the operational plans for the job area with measurable contribution to the achievement of results of the department, function, or office.

* Assigns and distributes work.

* Compiles data to prepare budgets.

Problem Solving and Decision Making:

* Responsible for making moderate improvements of processes or systems to enhance performance of the job area.

* Assignments received and problems faced are broad and undefined, and occasionally require use of analytical concepts, investigation, and knowledge from prior experience.

Communication and Influence:

* Communicates within job area and occasionally with external groups. External facing professionals (i.e. Admissions) communicate more regularly with external groups on routine matters.

* Ensures compliance with University policies and procedures within job area and may influence others outside of job area to justify and gain cooperation for policies, practices, and procedures.

Leadership and Talent Management:

* Manages/Supervises a team of professionals. Manages the work of assigned employees and/or supervisors who generally exercise some latitude and independence in their assignments. Ensures proper training of team members, and participates in hiring, firing, and promotion decisions. Conducts performance reviews and may recommend salary reviews.

* May complete assignments that are technical in manner in addition to supervising others.

Job Qualifications:

Minimum Qualifications:

* University Degree

- 5 years specific experience in quality, operations, and project management

- 3-5 years Management experience

- 3+ years of experience in administration, educational measurement, or a related field

* Requires broad management knowledge to lead the department. Generally, has advanced level knowledge and skills within a specific technical or professional discipline with understanding of the impact of work on other areas of the University.

Department Specific Minimum Qualifications:

* A minimum of 3 years of experience in administration, educational measurement, or a related field.

Physical Requirements:

* Prolonged periods sitting at a desk and working on a computer.

* Must be able to lift up to 15 pounds at times.

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Position & Application Details

How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive.

Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu.

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.