Operations Support Analyst II - Remote

BankUnited
remote work
United States, Florida, Miami Lakes
May 15, 2025
SUMMARY: The Operations Support Analyst II uses prior Deposit Operations experience to perform daily functions in a remote work environment. This position will be responsible for functions that can be completed 100% remotely and may include the following: Phone Support for Branches and other various internal departments, Exception Handling, Account Monetary Transactions, and Call Data Analysis. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties and special projects may be assigned. Responsible for performing assigned functions in a remote work environment. Processes and approves monetary transactions to support assigned functions and to correct errors. Ensures that all functions are delivered to both internal/external customers with optimal efficiency and excellent customer service. Ensures that all applicable reports are reconciled daily and unresolved differences are brought to the attention of the management team and researched within the specified time frames in accordance with bank standards and regulatory requirements. Acts as a subject matter expert by providing guidance in handling difficult or complex problems or in resolving escalating complaints or disputes. Assists management with creating and facilitating presentations. Accurate and timely input into the Daily Function Log, Flash Reports and Capacity Model time sheets. Contributes to the team's success by meeting established Service Level Agreements. Assists branch and business line employees with balancing, questions and/or procedural inquiries. Recommends revisions to department procedures to comply with business, regulatory and process improvement changes. Advises management of deviations from standard operating procedures and makes recommendations for corrective action to remediate issues. Attends scheduled meetings, provides input and communicates key information. Assists with training of other employees as assigned by management. Assists management with the creation of specialized reports, spreadsheets, graphs and charts. Assists management team with new release testing and data validation scripts. Works with management on the development and implementation of new processes and procedures to improve operating efficiency and to insure timely and accurate workflow. Cross-trained on other department functions and may perform those functions in a back-up role for limited periods. Key contributor in departmental and bank-wide projects for business improvement and cost reduction or avoidance. Builds cohesive relationships within Operations, Retail Branch Network, Customer Care Center, Treasury Solutions, BSA, Compliance, Accounting, Information Technology, Project Management and other key internal departments. Supports the Deposit Operations Strategic Business Plan by achieving assigned goals. Performs additional responsibilities as assigned or required by management. Adheres to and complies with applicable, federal and state laws, regulations and guidance, including those related to anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.). Adheres to Bank policies and procedures and completes required training. Identifies and reports suspicious activity. EDUCATION Bachelor's Degree or its equivalent required EXPERIENCE 5 + Years job experience in deposit operations and/or related bank experience in retail operations required KNOWLEDGE, SKILLS AND ABILITIES Proven tactical skills, excellent interpersonal skills and demonstrated problem-solving ability. Effective communications skills are critical requirement of this position. Knowledge of internal systems and organization policies and procedures preferred. The individual must possess a demonstrated ability to champion and support operational efforts. The position requires the ability to effectively collaborate with others and accept challenging assignments. Operations Support Analysts must exhibit that they are a Subject Matter Expert for all department functions to be considered for Level II position.