Director Federal Program Management

The Director, Public Sector Program Management is responsible for aligning the people, processes, measurements, standards, and efforts across all Lumen customer lifecycle management phases, including service delivery, network engineering, design, equipment, network construction, and assurance. The team executes multiple simultaneous activities in project management (technical and non-technical), network deployments and sustainment, contract performance management, compliance and regulatory oversight, financial program control, and continuous improvement, with significant customer and Lumen management coordination and interaction required to successfully direct contract performance.

• Directs activities of a department combining several disciplines or one discipline that is highly specialized and/or technically complex. Responsibility for the strategic long-term goals or is required to integrate diverse functions into a cohesive unit
• Participates in the development of corporate-wide and/or business unit strategic plans and policies, by providing direction to peer directors and managers to achieve business objectives
• Plans, integrates, and directs cross-functional customer engagements at all levels by non-sales and sales teams to grow the business and ensure customer satisfaction; responsible for a holistic approach to the development of program solutions and process, enabling and equipping innovation
• Develop instrumentation approach for the business to assess performance vs. targets, refine strategic vision and identify additional areas for improvement, including all key leading indicators from a financial and operational perspective; provide analysis and implement actions on metrics to enhance productivity
• Develops and drives customer engagement at executive level to ensure customer driven methodologies, procedures, and systems in assigned programs and achieve a second-to-none customer experience; direct interface to the customer and Lumen senior leadership on service-related issues
• Manage complex spend plans and ensures aspects of the program are operating within established budgets
• Assess and mitigate operational risks and issues, applying corporate resources and escalating to upper management as required
• Address key issues in organizing teams and determine methods for working with executive management, customers, and project stakeholders to foster effective communications on programs and/or projects
• Develops and oversees a personnel development plan that ensures team members maintain and expand technical knowledge and skill sets
• Motivate, coach, and develop program management individual contributors and managers, resolve organizational conflict, remove implementation delivery and revenue generating barriers, and provide positive recognition and feedback to employees and ecosystem partners

• Bachelors degree or equivalent education and experience. Typically with 8 - 10 years related experience and 3+ years experience at manager level; preferred focus in Program/Project management, leading large organizations, operational support, technology implementation, and/or managing complex networks.
• Advanced technical knowledge and / or span of control. Position is either deep in content or broad in scope. May require integration of multiple functional specialties.
• Full life-cycle development, a demonstrated ability to provide guidance and direction, proven experience in management and control of funds and resources, with demonstrated ability to manage multiple, concurrent tasks
• Industry certifications preferred such as Project Management Professional (PMP), Information Technology Infrastructure Library (ITIL) foundation, etc.
• Strong written and verbal communication, persuasion, and analytical problem-solving skills. Proficiency using Microsoft Office applications (Excel, Word, SharePoint, Project, and PowerPoint) required.
• Ability to build and maintain a constructive team spirit where team members are committed to the goals and objective. Proven ability to form and develop teams to achieve cooperation and synergy in a matrixed environment. Evidence of ability to shape teams with a commitment to company core values that outperform expectations with respect to assigned goals and objectives.
• Ability to travel
• For clearance role requirements only: Candidate must be a US Citizen with an Active Top Secret/SCI clearance; ability to be cleared for additional program access as required; must maintain eligibility requirements for access to classified information via government security re-investigation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges:
$156,539 - $208,718 in these states: CO.
$163,993 - $218,657 in these states: VA.

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

• Benefits
• Bonus Structure

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