Senior Competency Engineer 2, Quality

Introduction

The CS Quality and Excellence for the Intel CT & US Region is part of the Customer Support organization. The team support all local US sites operationally and the Intel sites WW for customer quality engagement. The Quality & Excellence team is responsible to define and drive the quality improvement roadmap for the US region.
The team consists of 4 main pillars to enable driving Quality as an operations:

Customer Quality - [Intel Customer Team]
The customer quality managers secure progress and communication of quality incidents (tactical) and quality programs (strategic). They are also responsible to share customer's voice internal at local sites and towards upstream solution providers.

Service Quality Engineering - [Regional]
Support local operations to address quality hits captured in the daily disturbance review meetings. Service Quality Excellence - [Regional]
Drive quality programs; internal and ISO audit, Quality training, craftmanship, New Machine Quality, etc. Logistics Quality - [Regional]
Focus on material return quality, inspections, stock purge, tool calibrations & certification.

Role and Responsibilities

The Quality Competency Engineer is part of the Service Quality Engineering team with team members at the different CS US locations. As Quality Competency Engineer supporting the Upgrade-Install-Relocation (UIR) team, you are responsible to support with quality hits encountered in the UIR operations. In this role you will join the daily disturbance review (DDT/DEP/DRB) meetings where quality disturbances are reviewed on daily basis for all platforms (EUV-DUV-APPS). As quality engineer you support the UIR team where needed to analyze these disturbances and define & implement corrective actions. (i.e. D12). You are also responsible to drive the structural follow-up for disturbances which require containments or solutions upstream to improve ASML products and quality processes, based on following activities;

• Closely collaborate with the UIR team

  • Participate in local disturbance meetings on daily basis to review quality hits and help guide the team on all information to be collected and analyzed. Support local team with RCA, 5xWhy, 8D process for technical and non-technical issues (including data analysis of scanner, source, and DL).

  • Support local operations with follow-up on local disturbances like workmanship events (guide through D12 process)

  • Take ownership for DOA intake to ensure all information is collected and material is returned according to PMR (Perfect Material Return) standards in order to avoid NFF (no fault found) when RCA (root cause analysis) is performed by the supplier. If needed the Quality engineer supports in the local warehouse with the CSCM team. The Service Quality Engineering team has the target to have first time right for DOA intake.

  • Track and ensure DOAs are getting driven to closure by Central Quality Team and feedback corrective and preventative actions to the UIRl teams.

  • Develop and implement best-known-methods to drive optimized performance.

  • Improve service mix and structural issue documentation including initiation, review, and improvement rollout.

  • Understand and drive continuous improvement towards ASML's performance and quality KPI targets.

• Support the local Customer Quality Manager (CQM)

  • Understand the CQNs (Customer Complaints) and support the local CQM in the analysis of these CQNs related to UIR.

  • Provide technical understanding of the quality hits in support of the strategy towards local customer.

• Closely collaborate with the DOA and NMQ (New Machine Quality) Program Managers of the Service Excellence Quality team:

  • Provide understanding of DOA and NMQ hits

  • Support the program manager to define systematic/common root causes which need to be structurally driven by the program managers

• Support driving the quality mindset & training within US region

  • Define and drive activities to increase the CS engineers awareness/mindset required to avoid operational induced DOAs

  • Support the definition and push the needs for Quality training regarding material handling

Education and Experience

• Must have a Bachelors degree in quality or a related field.

• Must have 3-5 years of relevant work experience in the quality engineering space.

• Experience in the semiconductor industry.

• Experience in Professional Field Service Operations.

• EUV, DUV and/or APPS experience required.

Skills

Working at the cutting edge of tech, you'll always have new challenges and new problems to solve - and working together is the only way to do that. You won't work in a silo. Instead, you'll be part of a creative, dynamic work environment where you'll collaborate with supportive colleagues. There is always space for creative and unique points of view. You'll have the flexibility and trust to choose how best to tackle tasks and solve problems.

To thrive in this job, you'll need the following skills:

• "Get things done" mentality.

• Able to analyze and draw conclusions from data or report information.

• Strong communication and influencing skills.

• Track record in process improvement/optimization.

• Analytical thinking skills.

Other Information

• Position may require travel up to 25%.

This position requires access to controlled technology, as defined in the United States Export Administration Regulations (15 C.F.R. * 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

Need to know more about applying for a job at ASML? Read our frequently asked questions.

ASML provides reasonable accommodations to applicants for ASML employment and ASML employees with disabilities. An accommodation is a change in work rules, facilities, or conditions which enable an individual with a disability to apply for a job, perform the essential functions of a job, and/or enjoy equal access to the benefits and privileges of employment. If you are in need of an accommodation to complete an application, participate in an interview, or otherwise participate in the employee pre-selection process, please send an email to USHR_Accommodation@asml.com to initiate the company's reasonable accommodation process.

Please note: This email address is solely intended to provide a method for applicants to initiate ASML's process to request accommodation(s). Any recruitment questions should be directed to the designated Talent Acquisition member for the position.