Clinical Services Supervisor

• Provide direct cognitive behavioral and other therapeutic services to program patients according to clinical standards of care.
• Provide supervision and promote the professional development of behavioral specialists working with patients assigned to cognitive behavioral therapy programs.
• Support clinical staff in leading staffing orienting to the assessment, treatment and discharge planning of patients who receive cognitive behavioral therapy services.
• Maintain and assure consistent service delivery for patients receiving cognitive behavioral therapy according to the established standards of care.
• Develop program materials in conjunction with the Director of Clinical Services; i.e., handouts, fact sheets, manuals.
• Participate in weekly supervision sessions with the clinical program director and communicate with the Director of Clinical Services on an ongoing basis regarding clinical issues.
• Offer ongoing training, support and coaching to staff members less familiar with the cognitive behavioral therapy model.
• Participate in RBH program research activities.
  

• Document weekly supervision of clinicians delivering cognitive behavioral therapy treatments.
• Assure documentation of treatment plans, hierarchies and psychosocial information and completeness of the medical record.
• Conduct periodic record audits of medical records to assure proper documentation for patients receiving cognitive behavioral therapy.
  

• Participate in multidisciplinary treatment team meetings.
• Communicate with aftercare providers to ensure continuity of care, if warranted.
• Communicate with the Utilization Review department to provide information necessary to assist in facilitate payment for services, if warranted.
• Establish and maintain strong lines of communication with program managers related to cognitive behavioral programming.

• Be open to change and actively support change.
• Be open to others' ideas and points of view.
  

• Communicate goals to fellow staff members.
• Demonstrate measurable goal achievement.
• Maintain department policies and procedures.
• Include requirements and guidelines from external agencies (i.e., Joint Commission, state).
• Educate new staff regarding regulations or requirements of those functions that relate to their areas or departments, as directed.
• Demonstrate acceptance and training of student interns in the department.
  

• Involve self in the learning and application of standards relevant to the partial hospital program.
• Demonstrate understanding of partial hospital regulations and protocol.
• Participate in in-services, seminars, and other meetings to increase involvement and awareness of regulations.
• Involve self in the education of other disciplines. Provide formal training related to cognitive behavioral therapy following the established standards of care and in coordination with Talent Development.
  

• Educate and involve self in the clinic's performance improvement plans.
• Participate in team huddles, educate, and involve clinic staff in Managing for Daily Improvement (MDI).
• Apply the RIS model to the clinical functions within the clinic.
• Participate in and/or create Improvement System teams that lead to the improvement of hospital and clinic services.
  

• Gain understanding of the PI process.
• Apply the PI model to your department's activities.
• Participate and/or create PI teams that lead to improvement in other RBH areas.
• Educate and involve self in the hospital and department's PI plans.
  

• Demonstrate organizational skills that promote timely response to all inquiries and to task completion.
• Communicate with all individuals in a positive and professional manner.
• Attempt to resolve individual issues with peers in a positive, calm manner, with a focus on solution.
• Communicate concerns and provide solutions for same.
• Attend outside seminars and/or educational classes to promote professional growth.
• Demonstrate a positive and professional attitude toward parties outside RBH (patient, families, visitors, vendors, etc.).
• Comply with the RBH policies and procedures, including Human Resources, Infection Control, and Employee Health policies and programs.
• Project a professional image by wearing appropriate, professional attire.

Additional Job Description:

• Strong interpersonal skills are needed to interact with patients and professional staff.

• Must be able to work independently and complete assignments within specified time frames.

• Position requires walking, sitting, and standing. Lifting is moderate; must be capable of lifting a minimum of twenty (20) pounds. Reaching, handling, grasping and manual dexterity are necessary to operate various pieces of office equipment. Stooping, bending, kneeling and flexible movements are required to work with orientation equipment.

• Verbal and hearing ability is required to interact with patients and employees. Numerical ability required to maintain records and operate a computer.

• Able to plan, control and direct all aspects of employee relations. Tact required to deal effectively with staff. Logical thinking and discretion are required to make decisions in initiating and implementing policies and procedures and standards.

• Must be able to read and communicate through written, verbal and auditory skills and abilities.

• Physically/Mentally able to perform job duties as verified by a physical exam by a licensed physician, per post-employment physical.

• Master's degree required in the behavioral sciences.

• Minimum of two (2) years of related experience.

• American Heart Association CPR certification within thirty (30) days of hire. Bi-annual re-certification is required.

• Training in Nonviolent Crisis Intervention (NCI) within sixty (60) days of hire/transfer. Annual re-certification is required.

• Licensure consistent with academic preparation at the time of hire or secured within an agreed-upon time period.

• Experience in conducting clinical research and/or outcome studies.

With a career at Rogers, you can look forward to a Total Rewards package of benefits, including:

• Health, dental, and vision insurance coverage for you and your family
• 401(k) retirement plan
• Employee share program
• Life/disability insurance
• Flex spending accounts
• Tuition reimbursement
• Health and wellness program
• Employee assistance program (EAP)

Through UnitedHealthcare, UMR and HealthSCOPE Benefits creates and publishes the Machine-Readable Files on behalf of Rogers Behavioral Health. To link to the Machine-Readable Files, please visit Transparency in Coverage (uhc.com)