New

IT Analyst

Vaco
$25.00 - $28.00 / hr
401(k), retirement plan
United States, Arizona, Tempe
Apr 17, 2025
Vaco has an immediately need for Five (5) IT Support Analysts for contract engagements through the end of the year with possible extensions. We are looking for those with at least two years of technical support experience that can assist field engineers with software upgrades to POS devices and surrounding equipment. This role requires both English and French proficiency as you will be supporting customers through the United States and Canada. You will be supporting the execution of software releases and configuration changes, maintenance builds, new builds, and support of these activities. You will be responsible for supporting change management to all operational areas of the stores as well as software implementation/deployment per leadership direction. We are looking to speak with qualified candidates immediately as this project will be starting on May 5^th. Core Responsibilities: Deploy and provide support of software and technology around retails systems. This will include: Receiving requests for technical support around the retail systems via email and phone and work as a goal of first call resolution Tracking steps taken towards resolution and apply knowledge to analyze and resolve new issues as they arise for Retail Systems Add to the team knowledge base through sharing of information and contributions to the improvement of documentation and processes Utilize tools, knowledge, and skills to verify correct configurations of to, corporate networks and equipment in accordance with company standards Position Requirements: Familiarity with software deployments, upgrades, etc. Bonus if you know SCCM or similar deployment tools. Highly organized with a strong attention to detail. Must be able to follow establish process and follow up schedule. Ability to interpret documents, technical and operating instructions, and procedural manuals into knowledgeable actions Excellent analytical and problem resolution, organizational and time management skills, customer service and interpersonal skills and customer focus, with the ability to meet deadlines. Ability to excel in a team first environment Self-starter, ability to operate and execute with limited supervision Must be bi-lingual with English and French proficiency. This role will be supporting 1,500 client locations across N. America. Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan. Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. EEO Notice Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law. Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com . Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal. By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal. Privacy Notice Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies. California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here. Virginia residents may access our state specific policies here. Residents of all other states may access our policies here. Canadian residents may access our policies in English here and in French here. Residents of countries governed by GDPR may access our policies here. Pay Transparency Notice Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual's skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.