Program Manager

In 2025, Benchmark Human Services celebrates 65 Years of Stories ! Since 1960, Benchmark has been empowering marginalized populations to see their potential. We are committed to realizing the full potential of EVERYONE - those we serve, our partners and vendors, and our employees, who bring our mission to life each day. We actively strive to be a workplace that honors the unique experiences of our employees. Benchmark believes we are stronger, better, more effective in our pursuits when we are diverse; when we are equitable; and when we create space for everyone to be their authentic selves.

Benchmark Human Services has grown to become one of the most respected leaders in the country in the areas of intellectual and developmental disabilities (IDD) and behavioral health. We work with people of all ages at home, at work, and in the community through residential programs, employment services, crisis response, day services and more.

Benefits:

• Health, vision and dental insurance
• Life Insurance
• 401k plan with company match
• Tuition Reimbursement
• Paid Time Off and Sick Time Pay
• Flexible Spending Accounts (FSA)
• Advancement Opportunities
• Employee Discounts
• and More!

Job Responsibilities:

• Ensures all referrals are responded to in a timely manner per policy.
• Complete agency and individual assessments to guide subsequent clinical interventions.
• Provide direct clinical intervention consistent with credential/licensure.
• Facilitate provider wraparound and consultation meetings.
• Assist with modifying mental health treatment and behavior support plans as necessary.
• Attend all agency, departmental, and client specific meetings as needed.
• Complete all documentation of services provided per policy.
• Conduct staff and caregiver training on implementation of individual behavioral support plans, safety plans, mental health treatment plans and related data collection within scope of practice.
• Assist in transport of individuals according to Benchmark Policy.
• Assist Team members in case management functions and discharge planning.
• Establish and maintain effective communication strategies with all Team members.
• Responsible for program staff scheduling to ensure 24/7/365 availability and that time and attendance records are completed correctly and timely.
• Review incident reports and incidents of physical intervention in coordination with Program Director and Compliance.
• Establish and maintain professional relationships with provider agencies, regulatory agencies, payers and community stakeholders through regular individual and program updates, monthly, quarterly, annual and ad hoc reports as requested.
• Provide programmatic, best-practice recommendations to participating providers and assist providers with implementation of best-practice protocols through consultation and training.
• Assist providers with development, implementation, and monitoring of Person-Centered Plans, Behavior Support Plans, Mental Health Treatment Plans and Crisis Safety Plans.
• For a full and complete list, please contact HR

Qualifications:

• LCSW, LPC, LMFT or BCBA in the State of Arkansas with at least three years' experience providing behavioral health services;
• One year of supervisory experience
• Certification and ongoing training in crisis de-escalation intervention curriculum
• Valid CPR and First Aid Certification
• Valid Driver's License and auto insurance
• Must be computer literate
• Experience working with individuals with mental illness, emotional disorders, and substance-related disorders who are experiencing emotional or behavioral crisis.

Interested candidates can apply online at BenchmarkHS.com/Careers

Benchmark Human Services is an EOE/AAP Employer. Veterans, women, and individuals with disabilities are encouraged to apply. Benchmark has provided services for 65 years. Learn more about our 65th anniversary celebration: 65 Years of Stories.