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Functional Product Manager II - Claims Processes

Delta Dental of California
$106,400 - $230,600
dental insurance, paid time off, paid holidays, tuition reimbursement, 401(k), employee discount
United States
Apr 17, 2025
JOB DESCRIPTION

The Functional Product Manager II - Claims Processes is responsible for directing and overseeing all stages of the product life cycle, which include product strategy, product development, and product marketing software products. Assigned products may require development as new products or enhancement for existing products.

Responsibilities:
  • Responsible for shepherding desired business outcomes from concept through technology delivery by shaping both business and technical requirements, understanding competitive information, and translating to roadmaps and deliverables.
  • Drives portfolio strategy and the development and implementation of technology across different Operations, Growth, and Technology stakeholders. Leads the effort to identify and promote best practices within the product.
  • Deeply understands customers, technology, and competition, and synthesizes into the operational product roadmaps driving business outcomes through technology enablement and innovation.
  • Develops and communicates product priorities across the company by collaboration and building consensus.
  • Creates and maintains operational and functional metrics; maintains financial business case and ROI. Partners with compliance to ensure compliance requirements are well articulated at the feature level.
  • Participates in design reviews, user research, and demos.
  • Grooms and prioritizes the backlog-- feature backlog. Partners with the Product Director to create Features for the prioritized Themes/Epics.
  • Takes ownership of defining and managing technical debt within product roadmaps, business cases and support backlogs.
  • Represents voice of the business when determining Sprint priorities for the teams. Integrates user research studies, analytics, and market analysis into product requirements.
  • Identifies new features and capabilities that support the roadmap and work with the various stakeholders for validation of use cases.

Qualifications:
  • 4+ years of experience in an IT product management function.
  • Experience in the health care industry and claims processing a plus.
  • Experience with or Pegasystems, Skygen, and Metavance a plus.
  • Knowledge of Agile software development framework, architecture concepts, and terminology.
  • BA/BS or equivalent practical experience, master's degree preferred.
  • Experience and/or accreditation in Scaled Agile a plus.
  • Ability to effectively and actively communicate with both business and technical stakeholders.
  • Strong work ethic and demonstrated a willingness to drive projects to closure.
  • Strong deductive reasoning and attention to detail.
  • Ability to multi-task and work on multiple projects in a fast-paced & dynamic environment under tight timelines, while adaptive to change.
  • High comfort level interacting with colleagues and with various levels of client organizations.
  • Ability to deal with highly sensitive and confidential information and adhere to data security and confidentiality protocols and procedures.
  • Strong sense of customer service to consistently and effectively addresses customer needs.

Base Pay Information

The national base pay range at the end is a good-faith estimate of what Delta Dental may pay for new hires. Actual pay may vary based on Delta Dental's assessment of the candidate's knowledge, skills, abilities (KSAs), related experience, education, certifications and ability to meet required minimum job qualifications. Other factors impacting pay include prevailing wages in the work location and internal equity.
Pay Grade 23. $106,400 - $230,600

ADDITIONAL INFORMATION

Behind the smile! We are dedicated to safeguarding the health and financial stability of our employees and their loved ones. This commitment extends beyond the workplace to foster personal growth and holistic wellbeing. Our life-changing rewards package includes:

  • Competitive base and incentive pay
  • 401(k) with robust matching and non-matching contributions
  • Rich medical & pharmacy benefits
  • 100% employer-paid dental and vision benefits
  • Holistic wellbeing program with deep financial incentives
  • Generous paid time off plus 12 paid holidays and your birthday off
  • Culture of growth and learning: career development; tuition reimbursement; recognition program
  • Family support: adoption assistance, fertility treatment, child, elder & pet care assistance
  • Social responsibility and volunteer opportunities
  • Employee discount program

Fair Chance Ordinances and Criminal Background Considerations

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all applicable federal, state, and local laws, including, but not limited to, fair chance and anti-discrimination ordinances. At Delta Dental, we maintain a strict stance on theft, fraud, and violent crimes. For positions involving driving, we enforce heightened standards regarding driving records. Each individual criminal background check is evaluated on its merits, taking into account the time elapsed since the conviction, evidence of personal development and rehabilitation, and any potential risk posed to our business operations, employees, customers, or vendors.

Important Work Authorization Information

Please note, Delta Dental will not sponsor applicants for work visas for this position.

#LI-Hybrid

ABOUT THE TEAM

At Delta Dental, we're behind millions of smiles and counting. For over 68 years, we've served our communities by increasing access to affordable, quality care - but that commitment to care extends beyond the people we serve, to the dedicated employees who make those smiles genuine. We've come this far by building equitable programs that offer opportunities for advancement, create meaningful connections and improve the lives of our employees and their families. Because we know that when we take exceptional care of each other, we can make a positive impact for all.

We champion an inspirational workplace through our commitment to trust, service, excellence and innovation. Joining us means working for a company that offers stability and balance, opportunities for leadership at all levels, and a work environment focused on teamwork and camaraderie.

Discover the smiling faces behind Delta Dental and experience our values and culture in action by connecting with us on social media. Follow Delta Dental Ins. on Facebook and Instagram, #LifeatDDins on Facebook and Instagram, Delta Dental Ins. on Twitter and Delta Dental Ins. on LinkedIn. If you've got an appetite for innovation and want to be a part of a team that's transforming the future of health care, join us!

Since 1955, we have offered comprehensive, high-quality oral health care benefits to millions of enrollees and built the strongest network of dental providers in the country. The Delta Dental of California network includes affiliates Delta Dental Insurance Company; Delta Dental of Pennsylvania; Delta Dental of New York, Inc.; Delta Dental of the District of Columbia; Delta Dental of Delaware, Inc.; and Delta Dental of West Virginia, providing dental benefits to more than 31 million people across 15 states, the District of Columbia, Puerto Rico and the Virgin Islands.

The company and its affiliates are part of Delta Dental Plans Association (DDPA), a not-for-profit national association based in Oak Brook, Illinois. Through our national network of Delta Dental companies, we offer dental coverage in all 50 states, Puerto Rico and other U.S. territories. We offer vision coverage through DeltaVision in 15 states and the District of Columbia. Collectively, we deliver benefits to more Americans than any other dental insurance company.

Delta Dental is an equal opportunity employer. We are committed to building and maintaining a diverse and inclusive workplace for all employees. Applicants will not be discriminated against because of race, color, religion, creed, national origin, ancestry, citizenship status, sex (including pregnancy), sexual orientation, gender or identity expression, age, disability, marital status, medical status, veteran status or any other status protected under federal, state, or local law. In addition to federal law requirements, Delta Dental complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Unfortunately, our Delta Dental Enterprise is unable to hire individuals residing in Alaska, North Dakota, Nebraska, Hawaii, Oklahoma, Vermont, Maine, West Virginia, New Hampshire, Wyoming, Puerto Rico, District of Columbia (Washington D.C.) or other US Territories at this time.

Proof of eligibility to work in the United States must be provided if selected for hire.

*Delta Dental includes: Delta Dental of California, Delta Dental Insurance Company, Delta Dental of Pennsylvania, and Delta Dental of New York

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