Customer Service Representative

TEKsystems
$23.00 - $27.00 / hr
life insurance, sick time, 401(k), retirement plan, profit sharing
United States, California, Redlands
Apr 17, 2025
Job Title: Customer Service Representative Job Description We are seeking a dedicated and detail-oriented Customer Service Representative to manage order-related activities and provide exceptional customer support. This role involves processing orders, maintaining customer databases, and addressing inquiries efficiently in a fast-paced environment. Responsibilities * Manage all order-related activity for an assigned customer base including order processing, shipping schedule, invoicing, and post-delivery support. * Track licenses, maintenance, and entitlements for each customer. * Create and follow up on customer quotes as needed. * Update and maintain customer account information databases. * Be available to answer questions from customers or other departments. * Work on software orders and complex resources for a set portfolio of customers. * Participate in project teams as assigned. Essential Skills * 3+ years of customer service experience or an equivalent combination of education and experience. * Strong communication, prioritization, and multi-tasking skills with high attention to detail. * Ability to work in a fast-paced environment. * Proficiency in using resources to research issues and handle complex customer inquiries. Additional Skills & Qualifications * Experience in processing orders, data entry, and using Excel. * Skills in inbound troubleshooting, customer service, and help desk support. * Experience in complex customer resolution. Why Work Here? Join our team and enjoy full benefits upon becoming a permanent employee, including profit sharing, 401k matching, fully paid healthcare for you and your dependents, PPO, vision, and dental coverage. We also offer annual merit increases to reward your hard work and dedication. Work Environment You will work in a corporate office environment with a team-oriented setting, primarily within cubicles. The team consists of 10 representatives and 1 lead. The work schedule is from 8:00 AM to 5:00 PM, Monday through Friday, and the dress code is business casual. Job Type & Location This is a Contract to Hire position based out of REDLANDS, California. Pay and Benefits The pay range for this position is $23.00 - $27.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in REDLANDS,CA. Application Deadline This position is anticipated to close on Apr 23, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.