Complex Scheduler (Radiation Oncology Clinic)

Why M Physicians?

Regardless of role, we recognize that every member of our team is vital! The Complex Scheduler is responsible for scheduling and coordinating multiple services including but appointments, imaging, labs, procedures, surgeries, and treatments. The Scheduler also collaborates with providers, clinic staff, schedulers, across multiple different departments, locations, and outside organizations (when needed) to ensure services are timed, coordinated, and sequenced appropriately and all associated activities are complete.

• Serves as a single point of contact for coordinating appointments, procedures/surgeries, labs, imaging, or treatments
• Accurately navigates and translates complex service protocols, tools, standard work, and information to ensure appropriate services are delivered
• Provides patients/caregivers with information and updates
• Maintains awareness of multiple competing situations needing attention and prioritizes to assure patient needs are met, while maintaining a pleasant, friendly demeanor
• Monitors, manage, and schedules/reschedules appointments from work queues or messages
• Identify potential issues that could complicate care (i.e. insurance issues, adherence concerns)
• Collaborate with patients, caregivers, providers, schedulers, and other care team members to ensure: Appointments, labs, imaging are prioritized and sequenced appropriately, Patient has followed through on their labs, imaging, and appointments, Medical records (results, office notes, etc) are received on time and available to the provider/care team, Prior authorization is completed, if needed, Appointments, labs, imaging are prioritized and sequenced appropriately, Effectively communicates with customers (patients, caregivers, providers, care team members, outside health systems) in a professional and respectful manner
• Provides patients with correct information related to their scheduled appointments, procedures, or tests, and in response to any associated questions they might have
• Prepares, manages, and updates the daily schedule/calendars for physicians who deliver care (procedures, surgeries, clinic appointments) at different locations such as outreach clinics, hospitals, procedure centers
• Inform physicians of changes or updates related to their schedules.

What you will need:

• Highschool diploma or GED
• Two years' experience, in a healthcare setting/practice:
• Completing scheduling and registration of appointments
• Templating schedules in Epic
• Providing administrative medical support
• Using basic medical terminology

Location: UMMC-East Bank; 500 SE Harvard Ave. Minneapolis MN

Hours: 1.0 FTE

Benefits: This is a fully benefit eligible position: Competitive wages, Healthcare (including vision & dental), 401K, parking & tuition assistance and more!

Compensation:

At M Physicians we believe in pay transparency and equity. The compensation for each position is based on experience, skills, qualifications, and other role-specific considerations. Our total compensation is designed to support your well-being, career growth, and work-life balance.

University of Minnesota Physicians (M Physicians), a non-profit organization headquartered in Minneapolis, seeks motivated individuals for both clinical and non-clinical roles to drive innovation in health and medicine. Our inclusive culture offers competitive salaries, excellent benefits, and the opportunity for career development in the exciting field of health care to over 1,200 physicians, 300 advanced practice providers, and 2,200 health professionals and staff across Minnesota and beyond.

Join us on a mission to advance medicine.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.