Customer Service Representative

TEKsystems
$21.00 - $23.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Wisconsin, Madison
Apr 16, 2025
Job Description: Seeking dedicated Customer Service Representatives to join our team. As a Customer Service Representative, you will be responsible for taking inbound calls regarding customer orders, asking for updates, and troubleshooting issues over the phone. You will also follow up with customers through outbound calls and emails, assist the sales team with processing contracts and invoices, and handle various projects. Typical call volume is 40-50 calls per day. Key Responsibilities: * Take inbound calls regarding customer orders, updates, and troubleshooting issues. * Follow up with customers through outbound calls and emails. * Assist the sales team with processing contracts and invoices. * Handle various projects as assigned. Additional Skills & Qualifications: * 1+ year of customer service experience * Proficiency in Microsoft Suite, especially Outlook * Ability to type 45 words per minute. * Strong critical thinking skills. Employee Value Proposition (EVP): * The company is in growth mode, providing opportunities for career advancement within the company. * Work in a supportive and collaborative environment. Work Environment: * Smaller office with 1 Manager, 1 Supervisor, 1 Customer Care Rep, 6 CSRs, and 2 Admins. * Training will be about a month before jumping on the phones, including workbook training, shadowing, and chairing up. * Schedule: Monday through Friday, 7:00am - 4:30pm or 7:30am - 5:00pm (45 hours per week, 30-minute lunch) If you are a dedicated professional with customer service experience and strong critical thinking skills, we encourage you to apply and join our growing team! Pay and Benefits The pay range for this position is $21.00 - $23.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Madison,WI. Application Deadline This position is anticipated to close on Apr 29, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.